D365 Associate Functional Consultant (Field Service and Business Central)
About The Position
This is a temporary, approximately 12-month position with full-time hours and an option to work remotely. The Associate Functional Consultant supports verification, implementation, data migration, testing, deployment, and user support for a new platform and its integrations and applications. The role uses best practices and methodologies to design, configure, implement, and maintain Microsoft Dynamics 365 Field Service, Project Operations, and Business Central. Work may include data imports, system design and configuration, testing, documentation, process flows, quality assurance, training, and support. The consultant also applies communication, analytical, and problem-solving skills to help the business make effective technology decisions. The role collaborates with project team members and management, configures Dynamics 365 and third-party products, completes data imports, documents requirements and processes, participates in testing and deployment activities, trains end users, and supports project delivery. The position may work independently as well as collaboratively and is expected to maintain applicable Microsoft Dynamics 365 certifications.
Requirements
- At least 2 years of experience in a similar role working with D365 Field Service and Business Central.
- High school diploma and some college credits.
- Microsoft Office training.
- Strong understanding of Microsoft Excel, Word, Visio, and PowerPoint.
- Ability to manipulate spreadsheet data and import data.
- Ability to use Word, Visio, and PowerPoint to prepare technical and user-friendly documentation.
- Ability to create user stories, bugs, queries, and test cases in Azure DevOps.
- Exceptional analytical and statistical skills, including the ability to apply them to systems issues and products.
- Experience with Microsoft solutions.
- Strong verbal and written communication skills.
- Customer service and communication, accountability and execution, teamwork, reliability, and functional and technical expertise.
Nice To Haves
- Experience with Project Operations.
Responsibilities
- Collaborate with the team to plan and execute data imports, including data scrubbing.
- Provide analytical problem-solving and feedback to the product team about potential improvements.
- Configure Microsoft Dynamics 365 and key third-party products, including custom CRM entities, business processes, workflows, security settings, views, and templates.
- Complete data imports for various tables and entities.
- Prepare project documentation, including Functional Requirements Documents, User Acceptance Test scenarios, and end-user training documentation or quick reference guides.
- Create process flow diagrams, Functional Design Documents, Business Requirement Documents, and gap analyses.
- Configure systems, including workflows and setup.
- Understand and support integrations with other systems.
- Use Microsoft DevOps to track project tasks and participate in daily stand-ups.
- Participate in feature testing, solution testing, and user acceptance testing.
- Conduct end-user training in one-on-one, webinar, and classroom settings.
- Collaborate with management to keep projects on schedule and recommend corrective actions needed to meet deadlines.
- Obtain and maintain Microsoft Dynamics 365 certifications, as applicable.
- Communicate effectively with technical and business audiences at all levels.
Benefits
- 28 days of PTO.
- 401(k) match with immediate vesting and company match.
- World-class training programs.
- Access to more than 1,500 e-learning classes through City University.
- Leadership Development framework.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
