D365 Associate Functional Consultant (Field Service and Business Central)

City FM • Jacksonville, FL

21h • Remote

About The Position

This is a temporary position of approximately 12 months, with an option to work remotely and full-time hours. The Associate Functional Consultant supports verification, implementation, data migration, testing, deployment, and user support for a new platform and its integrations and applications. The role uses best practices and methodologies to design, configure, implement, and maintain Microsoft Dynamics 365 Field Service, Project Operations, and Business Central. Work may include data imports, configuration, testing, documentation, process flows, quality assurance, training, and user support. The consultant also applies communication, analytical, and problem-solving skills to help the business make informed technology decisions.

City Facilities Management (US) LLC provides integrated facilities management services to retailers and grocers nationwide. It is part of the GDI Ainsworth family. The company describes its work as a holistic, data-driven approach to service quality and cost savings, including data-driven sustainability solutions. City FM promotes learning and career growth through training programs, City University e-learning classes, and a Leadership Development framework.

Requirements

• At least 2 years of experience in a similar role working with D365 Field Service and Business Central.
• High school diploma and some college credits.
• Microsoft Office training.
• Strong understanding of Microsoft Excel, Word, Visio, and PowerPoint.
• Ability to manipulate spreadsheet data and import data.
• Ability to use Word, Visio, and PowerPoint to prepare technical and user-friendly documentation.
• Ability to create user stories, bugs, queries, and test cases in Azure DevOps.
• Exceptional analytical and statistical skills, with the ability to apply them to systems issues and products.
• Experience with Microsoft solutions.
• Excellent verbal and written communication skills for technical and business audiences.
• Customer service and communication, accountability and execution, teamwork, reliability, and functional and technical expertise.

Nice To Haves

• Experience with Project Operations.

Responsibilities

• Collaborate with the team to plan and execute data imports, including data scrubbing.
• Provide feedback to the product team for improvements.
• Configure Microsoft Dynamics 365 and third-party products, including CRM entities, business processes, workflows, security settings, views, and templates, working collaboratively and independently.
• Complete data imports for various tables and entities.
• Prepare project documentation, including Functional Requirements Documents, User Acceptance Test scenarios, and end-user training documentation and quick reference guides.
• Create process flow diagrams, functional design documents, business requirement documents, and gap analyses.
• Configure systems, including workflows and setup.
• Work with integrations to other systems.
• Use Microsoft DevOps to track project tasks and participate in daily stand-ups.
• Participate in feature testing, solution testing, and user acceptance testing.
• Conduct end-user training in one-on-one, webinar, and classroom settings.
• Collaborate with management to keep projects on schedule and recommend corrective actions to meet deadlines.
• Obtain and maintain Microsoft Dynamics 365 certifications, as applicable.
• Apply analytical and problem-solving skills to systems issues and products, and communicate with technical and business audiences.

Benefits

• 28 days of PTO.
• 401(k) match with immediate vesting and company match.
• Training programs, more than 1,500 e-learning classes through City University, and a Leadership Development framework.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED