Field Service Functional Consultant

Trident Consulting • Parsippany, NJ

22h • Onsite

About The Position

Trident Consulting is seeking a Field Service Functional Consultant for a client in Parsippany, New Jersey. The role focuses on hands-on functional consulting for Microsoft Dynamics 365 Customer Engagement and Field Service, supporting design, configuration, validation, troubleshooting, integrations, deployment readiness, and operational transition. The position includes work across development, test, UAT, and production environments and may support multi-site rollouts.

The consultant will own functional design and process discovery, perform fit-gap analysis, develop user stories and acceptance criteria, and validate solutions. They will provide functional expertise across Field Service work orders, incident types, resources, scheduling, inspections, mobile, security, workflows, and configuration; promote standard-first solutions; and coordinate readiness for SIT, UAT, cutover, go-live, and hypercare. The role requires working directly with operational and technical stakeholders and ensuring Dynamics integrates with mobile solutions, integration services, transportation systems, data platforms, and other applications.

Requirements

• 7+ years of Dynamics 365 functional consulting experience with hands-on CE and Field Service expertise.
• Deep knowledge of Field Service work orders, scheduling, inspections, mobile, security, workflows, and configuration.
• Strong understanding of Dataverse, Power Platform, Power Apps, and Power Automate.
• Experience with Dynamics integrations and the full lifecycle from design through production support.
• Strong functional troubleshooting skills and ability to work directly with operational and technical stakeholders.
• Hands-on experience with D365 Field Service modules.
• Hands-on experience with D365 Sales and Marketing applications.
• Experience in logistics, transportation, terminals, warehouses, manufacturing, or field operations.
• Experience with global or multi-site deployments and Field Service Mobile/offline scenarios.

Responsibilities

• Own functional design, process discovery, fit-gap analysis, user stories, acceptance criteria, and solution validation.
• Provide hands-on expertise across work orders, incident types, resources, scheduling, inspections, mobile, security, and workflows.
• Drive a standard-first approach and challenge unnecessary customization.
• Configure, validate, and troubleshoot Dynamics functionality across development, test, UAT, and production.
• Ensure integration with mobile solutions, integration services, transportation systems, data platforms, and other applications.
• Lead readiness for SIT, UAT, cutover, go-live, and hypercare.
• Support multi-site rollout and transition to operations.
• Work directly with operational and technical stakeholders to troubleshoot functional issues.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed