Field Service Consultant

MSX International•Riverside, CA

4d•Hybrid

About The Position

MSX International is expanding a client program and building a team of automotive repair experts to troubleshoot difficult vehicle issues and help dealerships complete repairs correctly the first time. The Field Service Consultant travels locally to designated dealerships to assist technicians with challenging cases, provide technical knowledge and support, document technical issues, conduct research, and follow up on case resolution. The role includes online and in-dealership assistance and may involve leading discussions as a subject matter expert. This is a full-time position with a hybrid work environment, averaging three days of field work with local travel and two days working from home per week. The role offers little to no weekend work. Benefits begin on the first of the month following 30 days of employment.

Requirements

High school diploma or General Equivalency Diploma (GED).
A minimum of 2 to 4 years of automotive experience.
Dealership experience.
Ability to travel locally to dealerships within a designated area.
Ability to analyze and document vehicle case updates using Microsoft Excel.
Ability to communicate technical information to all levels.
Ability to analyze data and create custom reports using provided templates.
Ability to effectively use MS Word, Excel, and PowerPoint.
Ability to work independently and manage a progressive workload in a fast-paced environment.
Highly motivated, adaptive, and autonomous, with the ability to deliver results.

Nice To Haves

Current ASE certification; previously certified individuals will also be considered.
Field-related management experience.
Experience as an Assistant Manager or Shop Foreman.

Responsibilities

Assess and solve technical escalations.
Provide online and in-dealership technical assistance.
Lead discussions and act as a subject matter expert.
Manage recall requirements and ensure Required Service Updates (RSU) are completed, following up to help reduce buybacks.
Interact with the team as the quality feedback liaison.
Provide dealership consultations on repair order documentation, repair service agreements, and facility inspections.
Help improve the customer experience and increase fixed-first-visit cases.
Analyze repair shop processes and suggest improvements.
Offer proactive business planning focused on the customer experience.
Document vehicle case updates and create custom reports using provided templates.