Field Service Consultant

MSX International • Riverside, CA

6d • $80,000 - $103,000 • Hybrid

About The Position

MSX International is expanding a client program and hiring automotive repair experts to help dealership technicians troubleshoot challenging vehicle issues and complete repairs correctly the first time. The role involves local travel to designated dealerships, providing technical support and expertise, documenting issues, conducting research, and following up on cases. It is a full-time position with a hybrid arrangement averaging three days of field work and two days working from home per week, with little to no weekend work.

Requirements

• High school diploma or GED.
• Two to four years of automotive experience.
• Dealership experience.
• Ability to travel locally to dealerships within a designated area.
• Ability to analyze and document vehicle case updates using Microsoft Excel.
• Ability to communicate technical information to people at all levels.
• Ability to analyze data and create custom reports using provided templates.
• Ability to use Microsoft Word, Excel, and PowerPoint effectively.
• Ability to work independently and manage a progressive workload in a fast-paced environment.
• Highly motivated, adaptive, and autonomous, with the ability to deliver results.

Nice To Haves

• Current ASE certification is preferred; previously certified individuals will also be considered.
• Field-related management experience is preferred.
• Assistant Manager or Shop Foreman experience is considered ideal.

Responsibilities

• Assess and resolve technical escalations.
• Provide online and in-dealership technical assistance.
• Lead discussions and act as a subject matter expert.
• Manage recall requirements and ensure Required Service Updates (RSUs) are completed; follow up to help reduce buybacks.
• Serve as the quality feedback liaison with the team.
• Consult dealerships on repair order documentation, repair service agreements, and facility inspections.
• Help improve the customer experience and increase fixed-first-visit cases.
• Analyze repair shop processes, suggest improvements, and provide proactive business planning focused on the customer experience.
• Document vehicle case updates, analyze data, and create custom reports using provided templates.
• Travel locally to dealerships within a designated area.

Benefits

• Health, prescription, dental, and vision insurance.
• 401(k) savings plan.
• Health Savings Account.
• Disability insurance plans.
• Employee discounts.
• Monthly paid car allowance.
• Paid standard US holidays.
• Paid vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED