CX Technical Enablement Partner

Asana•Chicago, IL

7d•Hybrid

About The Position

The CX Technical Enablement Partner serves as the dedicated enablement partner for Asana’s Support and Professional Services teams and leads technical training development across Customer Experience. The role diagnoses technical capability gaps and designs, builds, and delivers learning programs to address them. The work combines strategic advisory (roughly 40%) with hands-on curriculum and content creation (roughly 60%), while developing the technical depth Customer Success Managers need to drive adoption, retention, and consumption growth. The position is an integral member of a focused enablement team and reports to the Head of CX Enablement. The role is based in Asana’s Chicago office with an office-centric hybrid schedule. Standard in-office days are Monday, Tuesday, and Thursday. Most employees may work from home on Wednesdays; Friday arrangements depend on the work and partner teams. The recruiter can provide further information about in-office requirements. The estimated base salary range is $147,000–$187,000. Actual base salary depends on factors including market and individual qualifications. Compensation may also include equity, sales incentive pay for most sales roles, and benefits. Benefits mentioned include mental health, wellness and fitness benefits; career coaching and support; inclusive family-building benefits; long-term savings or retirement plans; and in-office culinary options. Benefits may vary by role, country, and local regulations.

Requirements

At least 2 years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.
A track record in technical enablement, instructional design, or customer-facing technical roles—such as Support, Professional Services, Solutions Engineering, or Implementation—with a dedicated training focus.
Experience partnering with senior cross-functional leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.
Deep technical acumen and the ability to quickly master complex SaaS concepts, including platform administration, data flows, APIs, and integrations.
Experience building or managing role-based technical certification and credentialing programs.
Ability to manage an independent roadmap, balance strategic alignment with content execution, and use modern digital enablement tools.
Curiosity about AI tools and emerging technologies, and willingness to learn and use them to enhance productivity, collaboration, or decision-making.
Strong self-starter.

Responsibilities

Serve as the primary strategic enablement partner for Support and Professional Services leadership, conducting recurring needs assessments and translating business goals into prioritized enablement roadmaps.
Own and prioritize the Support and Services CX enablement roadmap, manage intake requests, and establish metrics to measure training effectiveness and business impact.
Design, build, and deliver technical curricula covering product architecture, administrative configuration, demo workflows, APIs and integrations, and troubleshooting frameworks.
Develop digital content, eLearning modules, and live training sessions that follow instructional design standards and frameworks.
Build and scale technical certification programs for Support, Services, and Customer Success teams.
Partner with the AI Product Enablement lead to prepare the organization for new product capabilities and enterprise AI feature rollouts.
Author and curate technical artifacts and documentation to maintain a centralized, up-to-date knowledge base across Customer Experience.