Technical Enablement Manager

ServiceNow•New York, NY

About The Position

ServiceNow is seeking a Global Technology Enablement Manager to serve as a cross-functional technical generalist in its Enablement organization, connecting engineering, product, and technical field teams. The role supports Pre-Sales Solution Consultants, Post-Sales Delivery Assurance teams, and Strategic Partners through hands-on technical execution, demo development, and practical learning environments. The manager owns execution of pre-configured demo and sandbox instances, improves Proof-of-Value (POV) frameworks, and coaches engineers on demonstrating real-world solution value. The position involves building lab guides, automating environment deployments, evaluating live demos, and enabling technical field teams. The listed base pay is $126,800–$221,900, with equity when applicable, variable or incentive compensation, and benefits. Compensation varies based on qualifications, skills, competencies, and work location. The role’s work persona may be flexible, remote, or required in-office depending on the nature of the work and assigned location.

Requirements

Direct hands-on experience as a Solution Engineer, Pre-Sales Consultant, or Systems Engineer.
Experience delivering live customer demos, running technical Proof-of-Value engagements, and navigating complex technical evaluations.
Strong foundation in enterprise cybersecurity domains such as asset management, CTEM, threat detection, or cloud security.
Broad systems administration knowledge, including virtualization and cloud infrastructure.
Experience building or scripting demo or lab environments with automation tools such as Terraform, Ansible, or cloud-native templates.
Ability to engage and enable Pre-Sales Solution Consultants, Post-Sales Delivery Assurance Engineers, and external Partner Architects.
Track record coaching technical professionals in presentations, demo craftsmanship, and practical execution.
Familiarity with instructional design and authoring tools, LMS platforms, and lab or environment management tools.

Nice To Haves

Experience with Articulate Rise and Camtasia.
Experience with Terraform, Ansible, or cloud-native templates.

Responsibilities

Design, scale, and maintain secure, pre-configured seeded environments and customizable testing instances for Pre-Sales demos, Post-Sales Delivery Assurance validations, and Partner hands-on labs.
Train Solution Consultants and technical field teams in demo delivery, value-based storytelling, and objection handling during live customer interactions.
Represent field technical needs to Product Development and Engineering, translating them into requirements for demo instances, sandbox automation, and release readiness.
Develop repeatable technical playbooks, architectural lab guides, and Proof-of-Value methodologies to support deal conversion and post-sales time-to-value.
Create practical proof-of-knowledge evaluations, including live demo scoring and hands-on lab validations.
Deliver train-the-trainer sessions for internal teams and external partners.
Write, update, and maintain repeatable lab guides, architecture playbooks, and video modules.
Automate the deployment, refresh, and maintenance of reliable demo and lab environments.
Coach technical professionals on presentation skills, demo craftsmanship, and practical execution.