Customs Entry Specialist

Maersk•Usa, GA

About The Position

The Customs Entry Specialist manages end-to-end customs brokerage operations for a dedicated portfolio of customer accounts. The role supports the smooth, compliant, and timely movement of customer imports through close coordination with customers, carriers, government agencies, and internal teams. It is suited to someone who thrives in a fast-paced, detail-oriented environment and wants to develop expertise in customs brokerage while supporting customer satisfaction and operational excellence. The specialist owns daily brokerage operations for assigned customers, including preparing and processing U.S. Customs entries and Partner Government Agency (PGA) filings, coordinating shipment clearance, tracking inbound shipments, maintaining accurate documentation, and completing billing and operational reports. The role also contributes to compliance, process consistency, operational efficiency, cost control, technology adoption, and continuous improvement. Internal partners include CHB Operations Managers and Leaders, Senior CHB Operations Associates, Regional CHB Leadership, Program and Implementation Managers, and CHB Compliance and IT teams. External partners include assigned customs brokerage customers, government agencies such as CBP, FDA, and USDA, and CHB systems and technology vendors.

Requirements

6–12 months of customs brokerage or related industry experience.
Strong verbal and written communication skills.
Highly organized and detail-oriented, with the ability to work under pressure.
Ability to manage multiple priorities in a fast-paced environment.
Team-focused mindset with a strong sense of ownership and accountability.
Bachelor’s degree or equivalent work experience.

Nice To Haves

At least 2 years in a CHB or operational support environment preferred.
Bachelor’s degree preferred.
Customs House Broker License preferred but not required.

Responsibilities

Serve as a point of contact for customers, respond to questions, and provide timely, accurate shipment updates.
Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with regulations.
Open and manage entry files in accordance with defined KPIs and service standards.
Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release.
Track and trace inbound shipments from port or airport through final delivery.
Accurately upload required documentation and entry packages into operating systems.
Complete customer billing, delivery orders, and required operational reports.
Maintain and update customer Standard Operating Procedures (SOPs) as needed.
Collaborate with teammates and cross-functional partners to support coverage, cross-training, and peak-volume needs.
Support customer experience and quality, compliance and process maturity, operational efficiency and cost control, and technology adoption and continuous improvement.