Customs Entry Specialist II

AIT Worldwide Logistics•Palatine, IL

About The Position

The Customs Entry Specialist II supports the customs brokerage team by preparing, reviewing, and submitting import documentation in compliance with CBP and other regulatory requirements. The role verifies shipment data, assists with classification, and coordinates with internal teams, clients, carriers, and customs authorities to resolve discrepancies and meet clearance deadlines. This position provides administrative and customer-service support to import operations, including file breakdown, data entry, document handling, import air recoveries, check cutting, and delivery order creation. It reviews commercial documents and applies Harmonized Tariff Schedule codes to support accurate duty assessment and compliance. The specialist verifies information such as country of origin/export, importer of record, terms of sale, and value, and follows up on documentation discrepancies, customs examinations, and customs or PGA holds. A Specialist II is familiar with PGA requirements, can take on new tasks with minimal transition, and works independently with strong problem-solving skills. The role may involve assisting colleagues, reviewing and interpreting AMS/ABI messages, and maintaining KPIs and low error rates. Weekend or holiday work may be required based on the department rotation and operational or account needs.

Requirements

High school diploma, GED, or equivalent certificate.
At least 3 years of entry-writing experience.
At least 2 years of Customs House Brokerage (CHB) or import experience.
Accurate and rapid data-entry skills and the ability to multitask.
Customer-service experience and problem-solving ability.
Proficiency in Microsoft Office and Outlook.
Strong organizational skills.
Excellent verbal and written communication skills.
Ability to project a professional image to customers and represent AIT positively.

Responsibilities

Provide administrative and customer-service support to the import operations department, its clients, and suppliers.
Maintain revenues from the client base and contracted vendors.
Break down files and perform classification data entry, photocopying, scanning, and entry assembly.
Handle import air recoveries, check cutting, and delivery order creation.
Audit commercial documents and apply Harmonized Tariff Schedule codes for accurate duty assessment and compliance with federal requirements.
Review documents and verify country of origin/export, importer of record, terms of sale, and value.
Follow up daily on documentation discrepancies and troubleshoot issues with customers and foreign origins.
Follow up on customs examinations and customs or PGA holds.
Review and interpret AMS/ABI messages to identify issues.
Assist others with questions and suggestions.
Meet KPIs and maintain low error rates.
Perform other duties as assigned and comply with all policies and standards.