Customs Entry Writer II

Yusen Logistics • Union City, GA

7d

About The Position

The Entry Writer II works within the Customs House Brokerage (CHB) team to accurately and promptly submit customs entries for clearance of inbound cargo through U.S. Customs and facilitate freight delivery to customers. The role serves as a customer advocate, handles escalations, and requires strong customer service skills. The position also supports import operations by managing entry status, customs issues, shipment coordination, and CHB-related accounting processes.

The role is primarily performed in an office environment and involves extended periods seated at a desk and regularly using computer equipment. It also requires occasional lifting and carrying of office supplies, files, or equipment weighing up to 20 pounds, along with professional interaction with internal and external customers in person, by phone, and by email.

Requirements

• High school diploma or GED.
• 2–4 years of experience as an entry writer or in customs brokerage operations.
• Sound knowledge of U.S. Customs and Harmonized Tariff Codes.
• Familiarity with Free Trade Agreements and knowledge of CHB processes.
• Good organizational and time-management skills.
• Good problem-solving skills.
• Ability to handle multiple tasks simultaneously while paying attention to detail.
• Ability to interact professionally and effectively with internal and external customers in person, by phone, and by email.
• Ability to use Microsoft Office Suite and other programs to produce status reports and other documents.

Nice To Haves

• IATA Dangerous Goods Certificate.
• Experience with Cargowise.

Responsibilities

• Receive and review documentation, and input and transmit data for CBP shipment release.
• Follow customer-specific SOPs for entry preparation methods and required data.
• Classify products according to HTSUSA under the guidance of a licensed broker or customer.
• Identify products subject to PGAs.
• Maintain system task lists and organize work to track every entry or file through each phase of the CBP process.
• Recognize routine and non-routine transactions and report discrepancies to management.
• Meet KPIs for Import operations.
• Manage customs issues, including holds and exams.
• Handle entry cancellations and IT/TE/IE moves as needed.
• Handle carnets and TIB entries.
• Identify and resolve issues that could delay cargo release or final delivery.
• Promptly report issues affecting timely clearance and delivery to customers and management.
• Report problem resolutions to management in a timely manner, including suggestions for preventing future problems.
• Communicate with customers in writing or verbally and manage issues affecting urgent shipments.
• Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders, and CFS regarding imported shipment availability.
• Arrange freight pickup and delivery with trucking companies to simplify and expedite cargo flow.
• Handle CHB accounting processes, including issuing invoices to customers or overseas offices and processing payment requisitions.

Benefits

• Medical, dental, and vision insurance beginning the first of the month following the start date.
• 401(k) with company match.
• Standard 10 days of PTO.
• Eligible for bonus plan.
• 7 paid holidays.
• Eligible for overtime pay if applicable.
• Flexible Spending Accounts.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability.
• Tuition Assistance Program.
• Commuter benefits.
• Vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED