Customs Entry Writer II

Yusen Logistics • College Park, GA

6d • Onsite

About The Position

The Entry Writer II works within the Customs House Brokerage (CHB) team to oversee accurate and timely submission of customs entries for clearance of inbound cargo through U.S. Customs and to facilitate freight delivery to customers. The role serves as a customer advocate, handles escalations, and requires strong customer service skills.

The position primarily works in an office environment, with extended periods seated at a desk and regular use of computer equipment. The role requires professional interaction with internal and external customers in person, by phone, and by email. It also involves occasional lifting and carrying of office supplies, files, or equipment weighing up to 20 pounds.

Requirements

• High school diploma or GED.
• 2–4 years of experience as an entry writer or in customs brokerage operations.
• Sound knowledge of U.S. Customs and Harmonized Tariff Codes.
• Familiarity with Free Trade Agreements and knowledge of CHB processes.
• Good organizational and time-management skills.
• Good problem-solving skills.
• Ability to handle multiple tasks simultaneously while paying attention to detail.
• Ability to use Microsoft Office Suite and other programs to produce status reports and other documents.
• Ability to interact professionally and effectively with internal and external customers in person, by phone, and by email.

Nice To Haves

• IATA Dangerous Goods Certificate.
• Experience with Cargowise.

Responsibilities

• Receive and review documentation, then input and transmit data for CBP shipment release.
• Follow customer-specific SOPs for preparing customs entries, including required methods and data.
• Classify products according to HTSUSA under the guidance of a licensed broker or customer.
• Identify products subject to Partner Government Agencies (PGAs).
• Maintain system task lists and organize work to track each entry or file through every phase of the CBP process.
• Recognize routine and non-routine transactions and report discrepancies to management.
• Meet KPIs for Import operations.
• Manage customs issues, including holds and exams.
• Handle entry cancellations and IT/TE/IE moves as needed.
• Handle carnets and TIB entries.
• Identify and resolve issues that may delay cargo release or final delivery.
• Promptly report issues affecting timely clearance and delivery to customers and management.
• Report problem resolutions and suggestions for preventing future problems to management in a timely manner.
• Communicate with customers in writing and verbally, managing issues affecting urgent shipments.
• Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders, and CFS regarding imported shipment availability.
• Arrange freight pickup and delivery with trucking companies to simplify and expedite cargo flow.
• Handle CHB accounting processes, including issuing invoices to customers or overseas offices and processing payment requisitions.

Benefits

• Medical insurance beginning the first of the month following the start date.
• Dental insurance beginning the first of the month following the start date.
• Vision insurance beginning the first of the month following the start date.
• 401(k) with company match.
• Standard 10 days of PTO.
• Eligibility for a bonus plan.
• Seven paid holidays.
• Overtime pay if applicable.
• Flexible Spending Accounts.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability insurance.
• Tuition Assistance Program.
• Commuter benefits.
• Vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED