Customized Training & Partnerships Manager

CCS Spokane • Spokane, WA

3d • $74,986 - $84,765 • Onsite

About The Position

Under the general direction of the Vice President of Workforce Training & Continuing Education (WTCE), the Customized Training & Partnerships Manager leads and oversees employer-based training programs, contract development, revenue generation, external partnerships, training logistics, and operational compliance. The manager independently manages employer relationships, signs training agreements within delegated authority, develops proposals, directs corporate training lifecycle processes, leads adjunct instructional onboarding, and ensures fiscal accountability across WTCE’s contract training portfolio.

This is a 12-month, contracted, exempt management position based at Magnuson Spokane. The role is overtime eligible and requires regional travel, with occasional evening or weekend hours depending on training schedules. Work takes place in an office and at employer or industry sites. A valid driver’s license and insurance may be required for travel.

Requirements

• Bachelor’s degree, or an equivalent combination of education and workforce or industry experience that demonstrates the required competencies.
• Experience coordinating employer-based training, contract management, workforce development programs, or business and industry partnerships.
• Proficiency in proposal writing, RFP development, budget tracking, KPI reporting, and program analytics.
• Experience using systems such as WEBS, PeopleSoft/ctcLink, CampusCE, CRM tools, or related business or contract systems.
• Strong verbal, written, and interpersonal communication skills for employer engagement and professional representation.
• Ability to work independently, manage multiple deadlines, and exercise sound judgment in external-facing decisions.
• Ability to travel to employer locations, training facilities, and regional meetings; occasional movement of materials up to 25 pounds.
• Ability to work occasional evenings or weekends depending on training schedules.
• Criminal background check required.
• Must provide acceptable documentation of U.S. citizenship or lawful authorization to work in the United States.
• Must be able to work in and promote a multicultural work and education environment.

Nice To Haves

• Two or more years of demonstrable experience in corporate training, employer relations, business development, or industry partnerships.
• Experience within Washington’s community and technical college system, workforce development agencies, or economic development organizations.
• Experience with grant-funded workforce programs such as JSP or CTP and knowledge of contract reporting processes.
• Familiarity with digital marketing, LMS platforms such as Canvas, or training coordination tools.
• Valid driver’s license and insurance for travel may be required.

Responsibilities

• Develop, execute, and oversee the corporate training lifecycle, including lead generation, employer engagement, proposal development, RFP writing, budgeting, scheduling, and contract monitoring.
• Coordinate procurement through systems such as Washington Electronic Business Solutions (WEBS); prepare proposals, matching-dollar documentation, invoices, and contract performance reports.
• Serve as the primary contact for internal and external employer partners and represent WTCE at employer sites, workforce councils, and business and industry meetings.
• Sign employer training agreements within delegated authority and ensure compliance with state, federal, and institutional contracting requirements.
• Develop, coordinate, and track employer-training logistics, including site coordination, faculty assignment, instructional scheduling, and service-delivery quality.
• Manage contract budgets, timelines, and billing schedules; track revenue, prepare KPI reports, and provide summaries to WTCE leadership.
• Conduct program evaluations, gather employer feedback, and recommend improvements, new course topics, and partnership expansion.
• Develop and implement marketing and communications plans for corporate training outreach, including digital content, email marketing, and promotional materials.
• Lead adjunct instructor onboarding, ensuring credentialing, orientation, scheduling, and ctcLink class-build requirements are met.
• Resolve training and operational issues with faculty, employer sites, and industry partners; recommend alternative approaches or corrective actions as needed.
• Recommend policies, procedures, and program guidelines for WTCE employer-training operations.
• Participate in committees, advisory groups, and regional workforce collaborations representing WTCE’s contract-training interests.
• Model professional decorum and mutual respect in interactions; comply with district policies and applicable requirements; support Spokane Colleges’ strategic plan; and perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• TIAA retirement plan or Washington State Department of Retirement Systems Pension Plan
• Vacation leave accrual of 14.67 hours per month (22 days per year)
• Sick leave accrual of 8 hours per month

What This Job Offers

• Job Type: Full-time
• Career Level: Manager