Customized Training & Partnerships Manager

CCS Spokane • Spokane, WA

1d

About The Position

The Customized Training & Partnerships Manager provides leadership and oversight for Spokane Colleges’ employer-based training programs, contract development, revenue generation, external partnerships, training logistics, and operational compliance. Under the general direction of the Vice President of Workforce Training & Continuing Education (WTCE), the manager independently oversees employer relationships, signs training agreements within delegated authority, develops proposals, directs corporate training lifecycle processes, leads adjunct instructor onboarding, and ensures fiscal accountability across WTCE’s contract training portfolio.

This 12-month, overtime-eligible position involves work in an office and at employer and industry sites, with regional travel and occasional evening or weekend hours depending on training schedules. The role supports employer outreach, training delivery, contract administration, partnership development, and WTCE operations.

Requirements

• Bachelor’s degree or an equivalent combination of education and workforce or industry experience demonstrating the required competencies.
• Experience coordinating employer-based training, contract management, workforce development programs, or business and industry partnerships.
• Proficiency in proposal writing, RFP development, budget tracking, KPI reporting, and program analytics.
• Experience using systems such as WEBS, PeopleSoft/ctcLink, CampusCE, CRM tools, or related business or contract systems.
• Strong verbal, written, and interpersonal communication skills for employer engagement and professional representation.
• Ability to work independently, manage multiple deadlines, and exercise sound judgment in external-facing decisions.
• Ability to travel regionally to employer locations, training facilities, and meetings.
• Ability to move materials weighing up to 25 pounds occasionally.
• Must provide acceptable documentation of U.S. citizenship or lawful authorization to work in the United States.
• Must successfully work in and promote a multicultural work and education environment.
• Must complete a criminal background check and, once selected, submit a declaration regarding sexual misconduct and investigation as required by state law.
• May require a valid driver’s license and insurance for travel.

Nice To Haves

• Two or more years of demonstrable experience in corporate training, employer relations, business development, or industry partnerships.
• Experience working within Washington’s community and technical college system, workforce development agencies, or economic development organizations.
• Experience with grant-funded workforce programs such as JSP or CTP and knowledge of contract reporting processes.
• Familiarity with digital marketing, Canvas LMS, or training coordination tools.

Responsibilities

• Develop, execute, and oversee the corporate training lifecycle, including lead generation, employer engagement, proposal development, RFP writing, budgeting, scheduling, and contract monitoring.
• Coordinate procurement processes through systems such as Washington Electronic Business Solutions (WEBS), and prepare proposals, matching-dollar documentation, invoices, and contract performance reports.
• Serve as the primary point of contact for internal and external employer partners and represent WTCE at employer sites, workforce councils, and business and industry meetings.
• Sign employer training agreements within delegated authority and ensure compliance with state, federal, and institutional contracting requirements.
• Coordinate logistics for employer-based training, including site coordination, faculty assignment, instructional scheduling, and service-delivery quality.
• Manage contract budgets, timelines, and billing schedules; track revenue flows, prepare KPI reports, and produce summaries for WTCE leadership.
• Conduct program evaluations, gather employer feedback, and recommend improvements, new course topics, and partnership expansion.
• Develop and implement marketing and communication plans for corporate training outreach, including digital content, email marketing, and promotional materials.
• Lead adjunct instructor onboarding, ensuring credentialing, orientation, scheduling, and ctcLink class-build requirements are met.
• Resolve training and operational issues involving faculty, employer sites, or industry partners, and recommend alternative approaches or corrective actions.
• Recommend policies, procedures, and program guidelines for WTCE employer training operations.
• Participate in committees, advisory groups, and regional workforce collaborations representing WTCE’s contract training interests.
• Model professional decorum and mutual respect in personal interactions.
• Comply with district policies, procedures, directives, state and federal regulations, orders, statutes, and collective bargaining agreements.
• Support and advance Spokane Colleges’ strategic plan and perform other duties as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Life insurance.
• Long-term disability insurance.
• TIAA retirement plan or Washington State Department of Retirement Systems pension plan.
• Vacation leave accrues at 14.67 hours per month (22 days per year).
• Sick leave accrues at 8 hours per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager