Customer Vehicle Service Agent (Cambridge)

SIXT USA•Cambridge, MA

10d

About The Position

As a Customer Vehicle Service Agent at SIXT, you help deliver exceptional customer experiences by keeping vehicles clean, maintained, and rental-ready. You inspect incoming vehicles, document their condition, identify damage and service needs, and help keep the fleet and lot organized. You also assist customers with vehicle returns and related questions and shuttle cars between locations, dealerships, and car washes. The role pays $23.06 per hour and offers development opportunities.

Requirements

High school diploma or GED.
At least 1 year of experience in vehicle service or a related field.
Strong verbal communication skills for interacting with customers, coworkers, and management.
Attention to detail when checking vehicles for damage, verifying fuel levels, and documenting findings.
At least 18 years old.
Valid driver’s license and clean driving record.
Authorized to work in the United States without requiring sponsorship.
Able to work 40 hours per week, including day or evening shifts.
Comfortable working outdoors in all types of weather.
Physically able to move in and out of vehicles throughout the shift.
Willingness to wear a company uniform.

Nice To Haves

Experience in car rental, automotive maintenance, or dealership services.
Speaking other languages.

Responsibilities

Clean and polish vehicles and perform basic maintenance checks, including checking fluid levels and tire pressure.
Inspect incoming vehicles for damage, manage service alerts, and coordinate with the team on maintenance needs.
Organize the lot, tag vehicles for maintenance, and move cars to appropriate locations.
Welcome customers, check vehicles for belongings, and answer questions about returns, charges, or additional services.
Shuttle cars between locations, dealerships, and car washes.
Accurately document vehicle condition, damage, and other inspection findings.