Customer Service Agent

Camping World • Island Lake, IL

5d • Remote

About The Position

Camping World is seeking a Customer Service Agent for its call center team. The role handles heavy inbound calls relating to RV use and service, understands and documents customer concerns, and helps find resolutions. Providing a high level of customer service is the primary function. This is a fully remote, full-time position scheduled for 40 hours per week, with a flexible schedule that may include evenings and weekends. Call center hours are Monday through Friday, 8:00 a.m. to 8:00 p.m., and weekends, 9:00 a.m. to 6:00 p.m. One week of onsite training at the Lincolnshire, Illinois office is required upon starting.

The position lists an hourly rate between $18 and $21, while the general compensation disclosure gives a current estimated pay range of $16.65 to $20.00 per hour. Compensation decisions consider factors such as skills, experience, training, licensure, certifications, and organizational needs.

Requirements

• High school diploma, or currently working toward a diploma, GED, or equivalent.
• Strong computer skills, including the ability to navigate a Windows environment and Microsoft Office products, and to learn new software as needed.
• Minimum typing speed of 45–50 words per minute.
• Ability to engage customers and deliver excellent customer service with a positive, can-do attitude.
• Ability to communicate clearly and concisely in spoken and written English.
• Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays as needed.

Nice To Haves

• Two to four years of customer service or complaint-resolution experience is preferred.
• Bilingual abilities are a plus.
• Experience with Salesforce or other enterprise-level CRM systems is preferred.
• Personal experience and demonstrated knowledge of outdoor activities such as RVing and camping.

Responsibilities

• Receive customer complaints through the inbound call center, record conversations accurately, and route calls appropriately.
• Listen to customers and understand the full scope of their issues, challenges, or concerns.
• Maintain professionalism while handling customer interactions.
• Provide exemplary customer service on every customer engagement.

Benefits

• Paid time off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave, if eligibility requirements are met
• Tuition reimbursement, if eligibility requirements are met
• On-the-job training opportunities
• Comprehensive benefits package for full-time associates, including medical, dental, and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED