Customer Service Agent
About The Position
Camping World is seeking a Customer Service Agent for its growing team. This call center role handles a high volume of inbound calls relating to RV use and service. The position focuses on understanding and documenting customer concerns and helping find resolutions, with a high level of customer service as its primary function. This is a fully remote, full-time position working 40 hours per week, with a flexible schedule that may include evenings and weekends. Hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m., and weekends, 9:00 a.m. to 6:00 p.m. One week of onsite training is required at the Lincolnshire, Illinois office upon starting.
Requirements
- High school diploma, working toward a high school diploma, GED, or equivalent.
- Ability to communicate clearly and concisely in English, both verbally and in writing.
- Strong computer skills, including the ability to work effectively in a Windows environment and with Microsoft Office products, and to learn new software as needed.
- Typing speed of at least 45–50 words per minute.
- Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays as needed.
- Proven ability to engage customers and deliver strong customer service, with a positive, can-do attitude and enjoyment of connecting with customers.
Nice To Haves
- Two to four years of customer service or complaint-resolution experience.
- Bilingual abilities.
- Experience with Salesforce or another enterprise-level CRM system.
- Passion for the outdoors, with personal experience and proven knowledge of activities such as RVing and camping.
Responsibilities
- Intake customer complaints, accurately log conversations, and route inbound calls appropriately.
- Listen to customers and understand the full scope of their issues, challenges, or concerns.
- Maintain professionalism when working with customers and members.
- Provide exemplary customer service during every customer engagement.
Benefits
- Paid time off.
- 401(k).
- Employee Assistance Program.
- Good Sam Roadside Assistance.
- Discounts.
- Paid parental leave, if eligibility requirements are met.
- Tuition reimbursement, if eligibility requirements are met.
- On-the-job training opportunities.
- Comprehensive benefits package for full-time associates, including medical, dental, vision, and more.
- Part-time associates have access to dental and vision coverage.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
