Customer Service Agent

Southern Airways Express • Kualapuu, HI

10d • $0 - $18 • Onsite

About The Position

The Airport Customer Service Agent is the primary representative at Surf Air Mobility airport stations and handles customer service activities such as greeting and checking in passengers, managing luggage, booking and rebooking flights, and assisting with passenger loading and unloading. The role also supports safe airport and ramp operations, including following aviation and airport regulations, protecting secure areas, directing aircraft parking and dispatch, and—after additional training—towing aircraft. The position operates in a 24/7 environment, including holidays, and involves working in all weather conditions and confined spaces.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to read, write, and speak English effectively.
• Ability to maintain eye contact when speaking with customers.
• Professional appearance and manner; courteous in all interactions.
• Ability to learn, understand, and communicate the terms of the company’s Contract of Carriage.
• Ability to interact effectively with passengers, coworkers, and management.
• Ability to maintain composure and avoid aggressive behavior in difficult situations, and to diffuse stressful situations.
• Detail-oriented and self-motivated.
• May be required to drive a company vehicle.
• May require a valid driver’s license and reliable transportation.
• Computer skills, including the ability to learn reservation and phone systems and proficiency with a PC.
• Basic math abilities.
• Ability to work within a 24/7 operation, including holidays.
• Ability to pass a 10-year background check and pre-employment drug screen.
• At least 18 years of age.
• Authorized to work in the U.S. per the Immigration Act of 1986.
• Able to lift a 70-pound suitcase from the floor to 18 inches and carry it with both hands for up to 25 feet.
• Physical dexterity to perform repetitive tasks and motions, including bending, squatting, kneeling, crawling, twisting, and sustaining those positions for extended periods.
• Able to stand for extended periods.
• Able to work in all weather conditions and confined spaces.
• Sufficient vision and ability to safely perform the essential functions of the position.

Nice To Haves

• At least 1 year of prior customer service experience is preferred.

Responsibilities

• Follow FAA, airline, and airport regulations.
• Enforce safety and security measures and protect sensitive zones.
• Create and modify reservations.
• Check in passengers and safely assist with passenger loading and unloading.
• Handle luggage weighing up to 70 pounds and monitor luggage size, quantity, and weight.
• Review baggage tags for accuracy.
• Calculate weight and balance and assign aircraft seats accordingly.
• Provide information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Make announcements over a public address system.
• Process credit card payments.
• Direct aircraft parking and dispatch on the ramp.
• After additional training, tow aircraft to proper parking positions on the ramp.
• Maintain the work area and mechanical equipment in proper order.
• Provide customer service with a helpful, solution-oriented attitude.
• Perform other duties as assigned.

Benefits

• Competitive compensation package based on experience.
• Medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance eligibility after 30 days of employment, effective the first day of the following month.
• Company 401(k) plan.
• One day of PTO per month after completion of the probationary period.
• Paid holidays throughout the calendar year after completion of the probationary period.
• My ID Travel program after completion of the probationary period, with travel privileges also available to immediate family members.
• Discounted flight tickets, with standby travel on company aircraft for employees and family members.
• Discounts on hotels and resorts, car rentals, and cruises.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED