Customer Support Specialist - Bilingual

Uline • Irving, TX

5d • $26 - $30 • Onsite

About The Position

Uline is hiring a bilingual Customer Support Specialist at its Texas Branch in Irving, Texas. The role focuses on building customer relationships, providing solutions, and delivering customer service. The company provides hands-on training and ongoing support, with opportunities to develop problem-solving and communication skills and advance within the company.

The position is full-time and on-site. Training is Monday through Friday, 8:30 a.m. to 5 p.m.; after training, the schedule is Monday through Friday, with various shifts available. The role requires fluent spoken and written English and Spanish. Prior customer service experience is a plus, but training is provided for candidates eager to learn. Pay is $26 to $30 per hour, with significant growth and earning potential.

Requirements

• High school diploma or equivalent.
• Excellent problem-solving, listening, and communication skills.
• Fluency in both spoken and written English and Spanish.

Nice To Haves

• Bachelor’s degree preferred.
• Prior customer service experience is a plus.

Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using company technology.
• Answer customer questions about products, pricing, and shipping.
• Build business relationships with customers over the phone, email, and chat.
• Understand customer needs and recommend appropriate Uline solutions.
• Help customers navigate Uline’s website and online ordering.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Clean, modern facilities.
• First-class fitness center and maintained walking paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED