Bilingual Customer Support Specialist

AnswerOne • McAllen, TX

19h • Onsite

About The Position

At AnswerOne, you will deliver exceptional, multi-language support to a wide array of clients, including healthcare practices, residential communities, corporate agencies, and more! In this position, you will handle high-volume inbound calls, capturing and routing critical messages with speed and precision. We operate a strictly inbound call center so there are no sales, telemarketing, or solicitations involved. To ensure your long-term success, we provide complete, hands-on training using our state-of-the-art call processing systems and tools.

Requirements

• Fluent bilingual capabilities in English and Spanish
• Clear, positive phone demeanor
• Strong written communication skills (grammar and spelling accuracy)
• Typing speed of at least 35 WPM
• Exceptional punctuality, personal accountability, and a strong work ethic

Responsibilities

• Handle high-volume inbound calls
• Capture and route critical messages with speed and precision
• Provide clear translation and message relay as needed

Benefits

• Employee Stock Ownership Plan (ESOP)
• Complete Medical, Dental, and Vision coverage
• Traditional 401(k) with company match
• Complimentary life insurance policy
• Paid Vacation
• Access to Legal Assistance resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed