Customer Support Specialist (Bilingual)
About The Position
Paynada is a national payment technology company that helps businesses across the U.S. accept every type of payment. We've been in this industry for over a decade and serve merchants with a consultative approach, matching each business with the platforms and equipment that fit it best. Our mission is to help businesses of all sizes thrive in the communities they serve. You will join our established Merchant Services Support team, an experienced group with proven processes, strong training and colleagues ready to help from day one. As a bilingual representative, you'll support our English- and Spanish-speaking merchants and sales agents. You'll make sure their payment equipment is set up correctly, working smoothly and backed by excellent service. This is a fully remote position.
Requirements
- Fluency in English and Spanish, spoken and written (Required)
- 2+ years of experience in a technical or customer support role (Required)
- 1+ years of experience in the merchant services industry (Required)
- Excellent customer service skills, including staying calm and helpful with escalated calls
- Strong organization, attention to detail and time management
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite
- Flexibility to work a varying schedule, including some after-hours support
- A reliable home workspace with high-speed internet
Nice To Haves
- Hands-on experience with point-of-sale (POS) systems is preferred
- An associate's degree or equivalent technical training is preferred
Responsibilities
- Answer high volume of inbound support calls and requests in English and Spanish
- Make outbound calls to follow up with merchants and resolve their open requests
- Deploy, install, and reprogram payment equipment for new and existing merchants
- Review merchant files in our CRM to confirm accurate setup and installation
- Create POS/VAR Sheets
- Support merchants and sales agents with general questions and troubleshooting
- Work with internal departments and vendors so every merchant activates smoothly and stays supported
- Take on other duties as assigned
Benefits
- Medical, dental, and vision coverage available for employees and dependents
- 401(k) with company match
- Fully remote with a real work/life balance
- Career Development and room to advance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
