Bilingual Customer Support Specialist - Overnights
About The Position
Uline is hiring a full-time Bilingual Customer Support Specialist for overnight hours at its California Branch in Ontario. The role focuses on building customer relationships, providing solutions, and delivering customer service. The position includes hands-on training and ongoing support, with training scheduled during daytime hours for approximately six to seven months. All positions are on-site. The regular schedule is Friday through Tuesday, 9:00 p.m. to 5:30 a.m. Training hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $30 to $35 per hour, with a $4 shift differential and growth and earning potential.
Requirements
- High school diploma or equivalent.
- Fluent in English and Spanish, verbally and in writing.
- Excellent problem-solving, listening, and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus.
Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using company technology.
- Answer customers’ product, pricing, and shipping questions.
- Build business relationships with customers by phone, email, and chat.
- Understand customer needs and recommend Uline solutions.
- Help customers use Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- First-class fitness center and nearby walking path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
