Customer Support Specialist - Bilingual

Uline • Irving, TX

4d • Onsite

About The Position

The Bilingual Customer Support Specialist provides customer support at Uline’s Texas Branch in Irving, Texas. The role involves building customer relationships, providing solutions, and delivering customer service. Uline provides hands-on training, ongoing support, and tools to help employees develop in the role. Training is Monday through Friday, 8:30 AM to 5:00 PM; after training, employees work Monday through Friday, with various shifts available. All positions are on-site.

Requirements

• High school diploma or equivalent.
• Excellent problem-solving, listening, and communication skills.
• Fluency in both spoken and written English and Spanish.

Nice To Haves

• Bachelor’s degree preferred.
• Prior customer service experience is a plus.

Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using company technology.
• Answer customer questions about products, pricing, and shipping.
• Build business relationships with customers by phone, email, and chat.
• Understand customer needs and recommend appropriate Uline solutions.
• Help customers navigate Uline’s website and online ordering.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Clean, modern facilities.
• Fitness center and maintained walking paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED