Bilingual Customer Support Specialist - Overnights
About The Position
Uline is hiring a full-time Bilingual Customer Support Specialist for overnight hours at its California Branch in Ontario. The role focuses on building customer relationships, answering account and product questions, processing orders, and delivering customer service by phone, email, and chat. Specialists learn Uline’s products and solutions and help customers find products, understand pricing and shipping, and use the company’s website and online ordering tools. The regular schedule is Friday through Tuesday, 9 PM to 5:30 AM, with a $4 shift differential. Training is conducted during daytime hours, Monday through Friday, 8:30 AM to 5 PM, for approximately six to seven months. The position is on-site. Pay is $30 to $35 per hour, with significant growth and earning potential.
Requirements
- High school diploma or equivalent.
- Fluency in both verbal and written English and Spanish.
- Excellent problem-solving, listening, and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus.
Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using Uline technology.
- Answer customer questions about products, pricing, and shipping.
- Build business relationships with customers by phone, email, and chat.
- Understand customer needs and recommend appropriate Uline solutions.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- Fitness center and nearby walking path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
