Customer Support Associate (English Speaker)

We are seeking a passionate English-speaking Customer Support Associate to join our team in Tallinn. As a key link between our customers and internal teams, you will play a crucial role in ensuring our customers have a great experience with Wise. You will have the opportunity to work across our entire business, grow your skill set, and make a real impact on customers worldwide. The role requires excellent verbal and written English skills, flexibility in working various shifts, and the ability to thrive in a fast-paced environment.

• Help customers have the best experience possible with the product through email and phone communication
• Cover a variety of shifts, including early mornings, day times, afternoons, late evenings, weekends, and public holidays as per business demand
• Solve problems by working together with other teams
• Grow skills and have an impact on customers through mentoring and collaboration with other teams
• Be located in Tallinn, Estonia
• Be eligible to work in Estonia
• Be ready to work full time
• Have excellent verbal and written English skills
• Be flexible and adaptable to work different shifts
• Remain calm and composed under pressure
• Thrive in a fast-paced, ever-changing environment
• Be a team-player and treat everyone with respect
• Love learning new things and challenging ideas

• Located in Tallinn, Estonia
• Eligible to work in Estonia
• Full-time availability
• Excellent verbal and written English skills
• Flexible and adaptable, open to working different shifts including days, evenings, and weekends
• Able to work in a fast-paced, ever-changing environment
• Team-player with a respectful and helpful attitude
• Love learning new things and challenging ideas

• Starting salary: 1675 EUR gross / per month
• Company Restricted Stock Units
• Numerous great benefits in our Tallinn office
• Support for Ukrainian refugees
• Diverse, equitable, and inclusive work environment
• Opportunity for personal and professional growth
• International team
• Celebration of differences
• Inclusive teams
• Empowerment and respect for all employees
• Better understanding of customer needs through diverse teams
• Creativity and empathy in product development
• Opportunities for career progression
• Access to information about working at Wise through Wise.Jobs, LinkedIn, and Instagram.