Customer Success Operations Analyst

The job overview for the CS Operations Analyst role at Mirakl is to support the Customer Success Operations Team by driving CS target setting and budget collaboration with Finance, running business analysis and providing support to different teams with KPIs follow-up and goals delivery. The role also involves managing part of the CS toolbox, providing standard and regular analyses on Mirakl clients, key categories, e-commerce and marketplace market trends, and commercial events. Additionally, the CS Operations Analyst will be involved in transversal meetings and reportings for EVPs and the Management team, acting as the gatekeeper of knowledge and expertise within the company.

• Drive Customer Success (CS) target setting & budget in collaboration with Finance
• Run business analysis and support the different teams with KPIs follow-up and goals delivery
• Manage part of the CS toolbox
• Support CS teams by providing standard & regular analyses on Mirakl clients, key categories, e-commerce & marketplace market trends, and commercial events (support from business analysts)
• Identify new data insights required
• Be involved in transversal meetings and reportings for EVPs & the Management team
• Be the Gatekeeper of our knowledge and expertise
• Collect and coordinate new content

• Experience in business analysis and KPIs follow-up
• Knowledge of e-commerce and marketplace market trends
• Strong analytical skills
• Ability to work collaboratively with cross-functional teams
• Excellent communication and presentation skills
• Attention to detail and ability to manage multiple tasks
• Strong knowledge of data analysis tools and techniques
• Ability to work autonomously and take ownership of projects
• Knowledge of finance and budgeting processes
• Strong organizational and time management skills

• Competitive salary and benefits package
• Opportunity to work with EVPs and management board stakeholders
• Transversal view of strategic internal projects and Mirakl clients' challenges
• High visibility and autonomy within a fast-growing technology company
• Opportunity for continuous learning and professional development
• Dynamic, challenging, and fast-paced work environment
• Opportunity to contribute to the digital transformation of forward-thinking organizations
• Diverse and inclusive culture
• Fluent in English and French