Customer Success Manager

Bynder is seeking a motivated individual to join their team as a Customer Success Manager. In this role, you will be responsible for establishing and maintaining strong relationships with clients, driving adoption, retention, and growth. The ideal candidate is highly self-motivated, possesses excellent communication skills, and enjoys working in a fast-paced, collaborative environment. You will work closely with customers to ensure their success, optimize their use of the Bynder platform, and identify opportunities for upselling and expansion. This is an exciting opportunity to join a global leader in digital asset management and make a significant impact on customer satisfaction and business growth.

• Work with customers to ensure adoption, retention, expansion, advocacy, and overall success
• Establish strong trusted advisor relationships with key customer stakeholders
• Ensure customers employ DAM best practices and leverage Bynder effectively
• Optimize customers' platform for maximum value
• Increase product adoption, retention, and overall customer satisfaction
• Uncover account needs, growth, and upsell potential
• Develop and execute account/success plans
• Engage customers in strategic and operational reviews
• Present the product roadmap to customers and keep them updated on new features and enhancements
• Act as a liaison between the customer and the Product team
• Optimize internal processes to work efficiently and at scale
• Increase client satisfaction, adoption, retention, and advocacy
• Develop strong client relationships and manage expectations
• Problem-solve effectively
• Present, communicate, and work effectively with other internal teams
• Utilize data to drive adoption, identify opportunities, and mitigate risks
• Demonstrate excellent organizational, prioritization, and time management skills
• Experience with other DAM technologies and Salesforce/Gainsight is a plus

• 5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
• Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
• Ability to develop strong client relationships, manage expectations, and critically problem-solve
• Ability to present, communicate, and work effectively with other internal teams
• Outstanding probing and listening skills
• Strong analytical skills and use of data to help drive adoption, find opportunities and risks
• Excellent organizational, prioritization, and time management skills
• Experience with other DAM technologies a plus
• Experience with Salesforce and Gainsight a plus

• Fun, casual work environment
• Flexible vacation policy
• 100% Company-paid medical, dental, vision, and life coverage for you and your family
• 401(k) - dollar for dollar match up to 6%
• Commuter benefits
• Referral bonus plans
• Fully stocked kitchen
• Room to advance in a high-growth tech company
• Competitive compensation