Customer Success Manager

Bynder is seeking a motivated individual to join their team as a Customer Success Manager. In this role, you will be responsible for establishing and maintaining strong relationships with clients, driving adoption, retention, and growth. The ideal candidate is highly self-motivated, possesses excellent communication skills, and enjoys working in a fast-paced, collaborative environment. You will work with customers to ensure their success, optimize their platform for maximum value, and continuously uncover growth opportunities. Overall, this role plays a crucial part in ensuring customer satisfaction and driving the success of Bynder's diverse set of clients.

Work with customers to ensure adoption, retention, expansion, advocacy, and overall success

Establish strong trusted advisor relationships with key customer stakeholders

Ensure that customers employ DAM best practices and are leveraging Bynder effectively

Optimize the customer's platform for maximum value

Increase product adoption, retention, and overall customer satisfaction

Continuously probe to uncover account needs, growth, and upsell potential

Develop and execute on account/success plans

Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction

Present the product roadmap to customers and keep them up-to-date on new features and enhancements

Act as a liaison between the customer and the company

• 5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
• Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
• Ability to develop strong client relationships, manage expectations, and critically problem-solve
• Ability to present, communicate, and work effectively with other internal teams
• Outstanding probing and listening skills
• Strong analytical skills and use of data to help drive adoption, find opportunities and risks
• Excellent organizational, prioritization, and time management skills
• Experience with other DAM technologies a plus

• Fun, casual work environment
• Flexible vacation policy
• 100% Company-paid medical, dental, vision, and life coverage for you and your family
• 401(k) - dollar for dollar match up to 6%
• Commuter benefits
• Referral bonus plans
• Fully stocked kitchen
• Room to advance in a high-growth tech company
• Competitive compensation