About the position
Bynder is seeking a motivated individual for the role of Customer Success Manager. This role involves working with customers to ensure adoption, retention, expansion, and overall success with Bynder's digital asset management platform. The ideal candidate should have a strong background in advising and guiding clients in using cloud-based technology platforms, excellent communication and organizational skills, and the ability to work collaboratively in a team environment. The Customer Success Manager will be responsible for establishing and maintaining strong relationships with clients, driving adoption and growth, and optimizing the platform for maximum value.
Responsibilities
- Work with customers to ensure adoption, retention, expansion, advocacy, and overall success
- Establish strong trusted advisor relationships with key customer stakeholders
- Ensure that customers employ DAM best practices and are leveraging Bynder effectively
- Optimize the customer's platform for maximum value
- Increase product adoption, retention, and overall customer satisfaction
- Uncover account needs, growth, and upsell potential
- Develop and execute account/success plans
- Engage customers in strategic and operational reviews
- Present the product roadmap to customers and keep them updated on new features and enhancements
- Act as a liaison between the customer and the Product team
- Optimize internal processes to work efficiently and at scale as the customer base grows
- Increase client satisfaction, adoption, retention, and advocacy
- Develop strong client relationships and manage expectations
- Problem-solve effectively
- Present, communicate, and work effectively with other internal teams
- Utilize data to drive adoption, identify opportunities, and mitigate risks
- Demonstrate excellent organizational, prioritization, and time management skills
- Experience with other DAM technologies and Salesforce/Gainsight is a plus
Requirements
- 5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Ability to develop strong client relationships, manage expectations, and critically problem-solve
- Ability to present, communicate, and work effectively with other internal teams
- Outstanding probing and listening skills
- Strong analytical skills and use of data to help drive adoption, find opportunities and risks
- Excellent organizational, prioritization, and time management skills
- Experience with other DAM technologies a plus
- Experience with Salesforce and Gainsight a plus
Benefits
- Fun, casual work environment
- Flexible vacation policy
- 100% Company-paid medical, dental, vision, and life coverage for you and your family
- 401(k) - dollar for dollar match up to 6%
- Commuter benefits
- Referral bonus plans
- Fully stocked kitchen
- Room to advance in a high-growth tech company
- Competitive compensation