Customer Solutions Specialist

Tyson Foods • Springdale, AR

11d • Onsite

About The Position

The Customer Solutions Specialist is an onsite, customer-facing member of the Commercial Capabilities team, based at Tyson’s Corporate World Headquarters in Springdale, Arkansas. The role serves as the primary point of contact for customer inquiries involving inventory management, shipment tracking, and supply chain programs, and manages customer orders from placement through final payment. Specialists are assigned one or more customer accounts based on factors such as order volume, customer requirements, geography, and business complexity.

The Specialist works to strengthen customer relationships, improve order efficiency, optimize supply chain processes, reduce logistics costs, and resolve real-time issues. The role collaborates with Sales, Supply Planning, Warehousing, Transportation, Product, and Logistics teams to support customer needs and organizational goals. Workload may include up to 100 customer orders, 1.3 million pounds, and $3.8 million in sales per week, with demands varying by season and business segment. The position offers experience that may support career advancement within Customer Solutions or other Tyson functions.

The position is expected to be performed in the office five days a week. Domestic travel for customer meetings is required one to three times per year, and one to two days of holiday coverage may be required. Candidates must be willing and able to perform the physical requirements of the job, with or without reasonable accommodation. Team members are expected to use approved AI tools responsibly, protect sensitive information, follow company policies, validate AI-generated outputs, and apply professional judgment.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least one year of business experience.
• Proficiency in Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and projects while maintaining accuracy and efficiency.
• Strong analytical and problem-solving skills, including evaluating options and implementing effective solutions.
• Ability to negotiate win-win solutions that reduce logistics costs while meeting customer needs.
• Positive, proactive approach that contributes to a supportive and productive work environment.
• Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.
• Ability to work onsite in the office five days a week.
• Ability to travel domestically for customer meetings one to three times per year.

Nice To Haves

• Experience with SAP.
• Responsible ability to integrate approved AI tools into daily work, improve efficiency through AI-enabled solutions, critically evaluate outputs, and apply professional judgment.

Responsibilities

• Build and maintain customer relationships by learning customers’ organizations, product portfolios, and processes, and tailoring communication and execution to meet their needs.
• Support Sales through food shows, customer visits, and store walks to strengthen collaboration and customer relationships.
• Influence customers to adopt efficient ordering practices, including direct plant shipments, full truckload orders, and layer or pallet increments.
• Use supply chain management software to improve visibility, coordination, decision-making, and order processing and tracking.
• Communicate the expectations and benefits of supply chain programs and monitor performance against company goals.
• Identify opportunities to consolidate shipments, maximize load efficiency, and reduce transportation and logistics costs.
• Partner with Sales to support growth by recommending replacement items for discontinued materials, managing shorted quantities, and supporting seasonal and promotional orders.
• Conduct meetings among Customer Solutions, Sales, Product, and Logistics teams to promote cross-functional collaboration.
• Manage customer orders and assigned accounts, including required documentation, recurring internal and external calls, and customer shipment planning and coordination.
• Provide account coverage outside the assigned business when needed.
• Provide domestic customer meeting travel one to three times per year and holiday coverage as required.
• Use approved AI tools responsibly, safeguard sensitive information, follow company policies, validate outputs, and apply professional judgment.

Benefits

• Paid time off
• 401(k) plans
• Health benefits
• Life insurance
• Dental insurance
• Vision insurance
• Prescription drug benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level