Customer Solutions Specialist

Tyson Foods, Inc. • Springdale, AR

11d • Onsite

About The Position

The Customer Solutions Specialist is a customer-facing member of the Commercial Capabilities team and serves as the primary contact for customer inquiries related to inventory management, shipment tracking, and supply chain programs. The role manages customer relationships and orders from placement through final payment, supports efficient supply chain operations, drives cost savings, and develops solutions to real-time issues. Specialists collaborate with Sales, Supply Planning, Warehousing, Transportation, Product, and Logistics teams to meet customer needs and organizational goals. Each Specialist manages one or more accounts according to order volume, business and customer requirements, and customer visibility. The position offers experience that can support advancement within Customer Solutions or other functional areas at Tyson.

This is an onsite position at Tyson’s Corporate World Headquarters in Springdale, Arkansas, with an expectation to work in the office five days per week. Domestic travel for customer meetings is required one to three times per year, and one to two days of holiday coverage may be required. Workload may fluctuate seasonally. Specialists may manage up to 100 customer orders, 1.3 million pounds, and $3.8 million in sales each week. The successful candidate must be willing and able to perform the physical requirements of the job, with or without reasonable accommodation.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least one year of business experience.
• Proficiency in Microsoft Office applications.
• Strong verbal and written communication skills and the ability to articulate ideas and information clearly.
• Ability to manage multiple tasks and projects simultaneously while maintaining accuracy and efficiency.
• Strong analytical and problem-solving skills, including the ability to identify problems, evaluate options, and implement solutions.
• Ability to negotiate win-win solutions that reduce logistics costs while meeting customer needs.
• Positive, proactive approach that contributes to a supportive and productive work environment.
• Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.

Nice To Haves

• Experience with SAP.

Responsibilities

• Build and maintain customer relationships by learning customers’ organizations, product portfolios, and internal processes, and tailoring service, communication, and execution to their needs.
• Support Sales through participation in food shows, customer visits, and store walks.
• Encourage order efficiencies, including direct plant shipments, full truckload ordering, and ordering in layer or pallet increments.
• Use supply chain management software to improve visibility, coordination, decision-making, and order processing and tracking.
• Communicate supply chain program expectations and benefits, including retail bracket compliance, direct plant shipment, lead time, on-time delivery, fill rates, and warehouse efficiencies, and monitor performance against company goals.
• Identify opportunities to consolidate shipments, maximize load efficiency, and reduce transportation and logistics costs.
• Partner with Sales to support growth by recommending replacement items for discontinued materials, managing shorted quantities, and supporting seasonal and promotional orders.
• Conduct meetings among Customer Solutions, Sales, Product, and Logistics teams to promote cross-functional collaboration.
• Manage assigned customer accounts or customer bases, complete necessary documentation, participate in recurring internal and external partner calls, and contribute to customer shipment planning and coordination.
• Provide account coverage outside the assigned business as needed.
• Provide holiday coverage when required, potentially for one to two days.
• Travel domestically for customer meetings one to three times per year.

Benefits

• Paid time off
• 401(k) plan
• Health benefits
• Life insurance
• Dental insurance
• Vision insurance
• Prescription drug benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level