Customer Solutions Specialist

Linde • Houston, TX

1d

About The Position

The Customer Solutions Specialist maintains ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues. The role processes sales orders and changes, confirms shipment and delivery dates, handles cancellations, and provides specialty gas and supplies sales support to customers, other Customer Solutions Specialists, and the outside sales team.

The specialist uses business software systems to retrieve customer information, verify inventory, and process orders; checks customer credit status and completes paperwork for credits or debits; and provides quotes and assistance to sales staff and management within set parameters. The role also recommends additional or alternative products and services in accordance with pricing guidelines, builds effective working relationships with internal Linde customers, and meets call center performance metrics.

This is a first-shift position in Houston, Texas. The stated pay range is $23–$30 per hour, depending on experience.

Requirements

• High school diploma.
• Two to four years of customer service or in-store sales experience.
• Prior industry experience and knowledge of company products, including hardgoods, welding supplies, industrial gas, specialty gas, and medical gas.
• Hands-on experience in Specialty Gas/Hydrocarbon industries.
• Strong computer skills, including proficiency in Microsoft applications and Lotus Notes.
• Excellent verbal and written communication skills.
• Ability to work independently and be self-motivated.
• Ability to work flexible hours.

Nice To Haves

• College education or equivalent experience preferred.

Responsibilities

• Maintain ongoing relationships with regional customers and sales staff.
• Handle calls, correct order issues, process orders, and resolve product or service issues.
• Process sales orders and changes, confirm shipment and delivery dates, and handle cancellations.
• Provide specialty gas and supplies sales support to customers, Customer Solutions Specialists, and the outside sales team.
• Use business software systems to retrieve customer information, verify inventory levels, and process orders.
• Verify customer credit status and complete paperwork for issuing credits or debits.
• Provide quotes and assistance to the sales force and management within set parameters.
• Suggest additional or alternative products and services to meet customer needs, following pricing guidelines.
• Build and maintain effective working relationships with internal Linde customers and meet call center performance metrics.
• Perform additional job tasks as required by the manager.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Paid holidays
• Paid vacation
• Employee discount program
• Opportunities for educational and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED