Customer Solutions Specialist

SINCLAIR MANUFACTURING COMPANY LLC • Norton, MA

4d • $65,000 - $85,000 • Onsite

About The Position

PacAero Norton is seeking a highly organized and customer-focused Customer Solutions Specialist to serve as a key link between customers, Sales, Purchasing, and Production. This role manages the quote-to-order process by preparing customer quotes, maintaining accurate ERP and CRM data, and coordinating across teams to ensure a responsive, seamless customer experience. Working within our manufacturing environment, you'll help drive quote accuracy, process consistency, and operational efficiency while supporting our ABAS ERP and Salesforce systems.

Requirements

• Associate’s degree required, Bachelor’s degree preferred (Business, Operations, or related field)
• 2+ years of experience in sales support, customer service, or administrative coordination (manufacturing environment preferred)
• Experience with ERP systems required (ABAS, or similar systems preferred)
• Exposure to CRM systems such as Salesforce a plus
• Strong organizational skills and attention to detail
• Excellent communication and follow-up skills
• Demonstrated ability to solve problems and work collaboratively across departments.
• Ability to manage multiple priorities in a fast-paced environment
• Strong proficiency in Microsoft Office (Excel, Outlook, Word).

Nice To Haves

• Bachelor’s degree preferred (Business, Operations, or related field)
• Exposure to CRM systems such as Salesforce a plus
• manufacturing environment preferred

Responsibilities

• Prepare, enter, and manage customer quotes within ERP systems
• Track and follow up on open quotes to support conversion to orders
• Coordinate closely with Sales and Business Development on customer requests, timelines, and priorities
• Maintain accurate and organized records of quotes, opportunities, and communications
• Enter and maintain customer, quote, and order data in ABAS
• Assist with maintaining clean, consistent data across systems
• Help support internal teams in adapting to new workflows and system processes
• Work with Purchasing and external vendors to obtain pricing for materials and services
• Follow up on outstanding pricing requests to keep quotes moving efficiently
• Support cost build-ups to ensure complete and accurate quote submissions
• Serve as the primary point of contact for customers regarding quotes, order status, product inquiries, and general support via phone and email.
• Build positive customer relationships through timely communication, proactive follow-up, and professional issue resolution.
• Create and maintain customer folders and documentation to support production and order execution
• Assist with administrative tracking, reporting, and coordination across departments
• Ensure all required documentation is complete, accurate, and accessible
• Monitor key performance indicators (KPIs), including: Quote turnaround time, Quote-to-order conversion rate, Customer response time, Quote accuracy
• Identify opportunities to improve efficiency across quoting, communication, and system usage
• Assist with continuous improvement initiatives, especially related to ERP and sales operations

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement savings plan
• Company-paid life and disability insurance
• Paid time off and paid sick time
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree