Customer Solutions Architect

Fenix24

1d • $150,000 - $185,000 • Remote

About The Position

Fenix24 is seeking a Customer Solutions Architect to ensure the technical success of a portfolio of Argos99 customers after the sale. As the named technical point of contact, this role leads onboarding, configures data sources, and works with customer IT and security teams to develop an accurate picture of their environments. The architect designs solutions for needs not yet covered by the platform, such as new data sources or ServiceNow integrations, and partners with engineering to deliver them. This is a remote role, with occasional after-hours availability expected because customers may need assistance during active incidents.

Requirements

• Bachelor's degree in a technical field or equivalent practical experience.
• At least 5 years of experience in a customer-facing technical role, such as technical account manager, solutions architect, implementation engineer, or senior systems or security engineer.
• Experience leading customer implementations or onboarding projects, including creating plans, managing timelines and dependencies, and aligning customer and internal stakeholders through completion.
• Strong working knowledge of enterprise infrastructure, including Active Directory and Entra ID, Azure and AWS, virtualization, networking, and backup platforms.
• Understanding of APIs, data flows, and authentication models, including OAuth, service accounts, and least privilege, sufficient to design integrations and write requirements.
• Scripting experience in Python or PowerShell for troubleshooting and configuration.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and oral communication skills, relationship-building skills, and leadership capabilities.
• Ability to build relationships across all levels of the company while modeling Fenix24’s Culture and Values.

Nice To Haves

• Background in security operations, incident response, or disaster recovery.
• Experience with asset inventory, CMDB, or CAASM tools, especially ServiceNow.

Responsibilities

• Serve as the named technical point of contact for a portfolio of Argos99 customers from contract signature through renewal.
• Lead technical onboarding, including kickoff, onboarding plans, connectivity and access, and sign-off against agreed success criteria.
• Configure and validate data sources across identity, endpoint, infrastructure, network, and backup systems, and verify data quality in the Argos99 knowledge graph.
• Design solutions for customer needs not yet covered by the platform, including new collectors and integrations such as ServiceNow CMDB, and write clear requirements for engineering.
• Coordinate customer-side testing and validate delivered solutions with customers before go-live.
• Conduct regular technical reviews of coverage, data health, and open issues, identifying problems proactively.
• Triage customer issues, resolve configuration problems directly, and provide engineering with complete diagnoses for product defects.
• Support Fenix24 services and incident response teams with Argos99 data and environment context during assigned customer incidents.
• Bring customer feedback, recurring needs, and onboarding friction to product and engineering.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level