Customer Solutions Architect (Denver)

Fivetran • Denver, CO

16h • $155,000 - $175,000 • Hybrid

About The Position

The Customer Solutions Architect (CSA) is the primary post-sales technical owner for existing customers, helping them get value from the combined Fivetran and dbt platform. Working with Account Executives and Solutions Engineers, the CSA supports successful deployment and continued customer adoption, scaling, and expansion. The position operates as a technical account manager and strategic advisor, owning the technical relationship after go-live through account monitoring, technical discussions, identification of customer data challenges, architecture guidance, and live demonstrations and workshops. The CSA is accountable for retention and growth, with performance measured on incremental ARR, Net Revenue Retention, and Gross Revenue Retention.

This full-time hybrid role is based in Denver, Colorado. Candidates must be located in Denver and able to work in the office two days per week, Tuesday and Thursday. Travel to events may be needed.

The role includes customer adoption and value realization; identifying and executing expansion opportunities; defining customer reference architectures; stakeholder engagement and account planning; collaboration with Sales, Professional Services, Product, Engineering, and technology partners; and contributing to external thought leadership and field events.

Requirements

• At least 2 years of experience in a post-sales, customer-facing technical role, such as Solution Architect, Technical Account Manager, or Customer Success Engineer.
• Ability to own and drive customer outcomes after the sale, including adoption, renewal, and expansion.
• Technical background that includes designing scalable data architectures, understanding modern data warehousing and the analytics stack, and SQL proficiency.
• Ability to translate business objectives into technical solutions and measurable outcomes.
• Strong stakeholder management skills across technical and non-technical audiences, and comfort presenting to diverse audiences.
• Proactive, self-sufficient, and highly organized approach to managing multiple accounts.
• Ability to operate strategically while engaging in deep technical discussions.
• Ability to work in an ambiguous, fast-paced environment and think on your feet in customer conversations.
• Team-oriented approach to collaboration within the CSA team and with Account Executives and Solutions Engineers.
• Willingness to travel to events as needed.
• Must be located in Denver, Colorado and able to work in the office Tuesdays and Thursdays.

Nice To Haves

• Hands-on experience with dbt; dbt certification is a bonus.
• SQL knowledge and a working understanding of AI architecture, including LLMs, Knowledge Graphs, and RAG.
• Experience with cloud data platforms such as Snowflake, Databricks, AWS, Azure, or GCP.
• Background in data integration, ETL/ELT, or replication technologies, plus experience with ancillary tools, APIs, and data infrastructure management.
• Experience with workload-based or consumption-based sales models.
• Familiarity with enterprise architecture frameworks and design patterns.
• Experience working with system integrators or technology partners.

Responsibilities

• Own post-sales technical engagement across assigned Commercial and Enterprise accounts.
• Drive platform adoption, optimization, and ongoing usage, helping customers progress from initial deployment to sustained, scalable success.
• Educate customers about new product features and existing capabilities they may not be using.
• Deliver enablement sessions, workshops, and best-practice guidance.
• Monitor account health signals, including usage, performance, and support trends, and proactively address churn or contraction risks through implementation reviews and health checks.
• Identify, validate, and execute expansion opportunities across business units, regions, and use cases, including opportunities involving Fivetran and dbt.
• Translate customer initiatives into scalable data workloads and technical solutions.
• Partner with Account Executives to drive incremental ARR through expansion plays and a managed expansion pipeline.
• Lead technical validation of new workloads through workshops and, when necessary, proofs of concept.
• Replicate successful use cases across customer organizations to accelerate growth.
• Provide strategic input on the customer lifecycle and renewals process.
• Define and maintain Enterprise Reference Architectures aligned with customer environments and ensure architectural consistency and scalability.
• Guide customers on best practices for data pipelines, transformation, automation, and platform adoption.
• Maintain technical artifacts, including architecture documentation, design patterns, and knowledge bases.
• Build and maintain relationships with technical, operational, and executive stakeholders using stakeholder maps and multi-threaded engagement strategies.
• Run regular technical cadence calls, business reviews, and roadmap sessions.
• Contribute to Mutual Account Plans and own Mutual Success Plans, mapping opportunities across business units, subsidiaries, and use cases.
• Align customer technical strategy with business objectives and commercial plans.
• Orchestrate technical collaboration across Sales, Professional Services, Product, and Engineering to align delivery teams with long-term expansion strategy.
• Advocate for customer needs internally and influence product roadmap and priorities.
• Collaborate with technology partners such as Snowflake, Databricks, AWS, and GCP to drive joint value.
• Help improve team processes and assets and enable teammates through knowledge sharing.
• Contribute to and deliver external-facing educational content through events, speaking engagements, blog posts, recorded tutorials, or other resources.
• Work with Regional and Product Marketing teams to support field and industry events.
• Support senior leadership in aligning field and industry requirements with the product roadmap, collaborating with Product and Product Marketing under their guidance.

Benefits

• 100% employer-paid medical insurance.
• Paid vacation or flexible/unlimited vacation depending on role and country, paid sick time, inclusive parental leave, paid holidays, a year-end Global Week of Rest, and volunteer days off.
• RSU stock grants.
• Professional development and training opportunities.
• Company virtual happy hours, free food, and team-building activities.
• Monthly cell phone stipend.
• Access to a mental health support platform offering therapy, coaching, and self-guided mindfulness resources for covered employees and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed