Customer Solutions Architect (NYC)

Fivetran • New York, NY

13h • $165,000 - $190,000 • Hybrid

About The Position

The Customer Solutions Architect (CSA) is the primary post-sales technical owner for existing customers, helping them get value from the combined Fivetran and dbt platform. Working with Account Executives and Solutions Engineers, the CSA supports successful deployment and ongoing customer adoption, scaling, and expansion. The role acts as a technical account manager and strategic advisor, owning the technical narrative after go-live and guiding customers through architecture evolution, adoption, and growth using technical discussions, live demonstrations, and workshops.

The CSA is accountable for both customer retention and growth, with performance measured on incremental ARR, Net Revenue Retention, and Gross Revenue Retention. The role manages an assigned portfolio of Commercial and Enterprise accounts, monitors customer health, advances technical and business objectives, identifies expansion opportunities, and coordinates internal and partner teams. The position is based in New York City and follows a hybrid schedule, with office attendance required Tuesday and Thursday.

The position may also contribute external educational content and field events, collaborate with Product and Marketing, and support alignment between customer and industry requirements and the product roadmap.

Requirements

• At least 2 years of experience in a post-sales, customer-facing technical role, such as Solution Architect, Technical Account Manager, or Customer Success Engineer.
• Ability to own and drive customer outcomes after the sale, including adoption, renewal, and expansion.
• Technical background in designing scalable data architectures, with a firm understanding of modern data warehousing and the analytics stack, and SQL proficiency.
• Ability to translate business objectives into technical solutions and measurable outcomes.
• Strong stakeholder management skills across technical and non-technical audiences, and comfort presenting to diverse audiences.
• Proactive, self-sufficient, and highly organized approach to managing multiple accounts.
• Ability to operate strategically while engaging in deep technical discussions.
• Ability to work in an ambiguous, fast-paced environment and think on one's feet in customer conversations.
• Team-oriented approach within the CSA team and in daily collaboration with Account Executives and Solutions Engineers.
• Willingness to travel to events as needed.
• Must be located in NYC and able to work in the office two days a week, Tuesday and Thursday.

Nice To Haves

• Hands-on experience with dbt; dbt certification is a bonus.
• SQL knowledge and a working understanding of AI architecture, including LLMs, Knowledge Graphs, and RAG.
• Experience with cloud data platforms such as Snowflake, Databricks, AWS, Azure, or GCP.
• Background in data integration, ETL/ELT, or replication technologies, along with experience using ancillary tools, APIs, and managing data infrastructure.
• Experience with workload-based or consumption-based sales models.
• Familiarity with enterprise architecture frameworks and design patterns.
• Experience working with system integrators or technology partners.

Responsibilities

• Own post-sales technical engagement across a portfolio of assigned Commercial and Enterprise accounts.
• Drive platform adoption, optimization, and ongoing usage from initial deployment through sustained, scalable success.
• Educate customers about new products and features and existing capabilities they may not be using.
• Deliver enablement sessions, workshops, and best-practice guidance.
• Monitor account health signals, including usage, performance, and support trends; proactively address churn or contraction risks through implementation reviews and health checks.
• Identify, validate, and execute expansion opportunities across business units, regions, and use cases, including opportunities involving Fivetran and dbt.
• Translate customer initiatives into scalable data workloads and technical solutions.
• Partner with Account Executives to drive incremental ARR through structured expansion plays and a managed expansion pipeline.
• Lead technical validation of new workloads through workshops and, when necessary, proofs of concept.
• Replicate successful use cases across customer organizations to accelerate growth.
• Provide strategic input on customer lifecycle and renewals processes.
• Define and maintain Enterprise Reference Architectures aligned with customer environments and scalable, consistent implementations.
• Guide customers on best practices for data pipelines, transformation, automation, and platform adoption.
• Maintain technical artifacts, including architecture documentation, design patterns, and knowledge bases.
• Build and maintain relationships with technical, operational, and executive stakeholders using stakeholder maps and multi-threaded engagement strategies.
• Run regular technical cadence calls, business reviews, and roadmap sessions.
• Contribute to Mutual Account Plans and own Mutual Success Plans, mapping whitespace opportunities across business units, subsidiaries, and use cases.
• Align customer technical strategy with business objectives and commercial plans.
• Coordinate Sales, Professional Services, Product, and Engineering to keep delivery teams aligned with long-term expansion strategy.
• Advocate for customer needs internally and influence product roadmap and priorities.
• Collaborate with technology partners, including Snowflake, Databricks, AWS, and GCP, to drive joint value.
• Improve team processes and assets, and enable teammates through knowledge sharing.
• Contribute to and deliver external-facing educational content through live events, speaking engagements, blog posts, recorded tutorials, or other resources.
• Work with Regional and Product Marketing teams to support field and industry events.
• Support senior leadership in aligning field and industry requirements with the product roadmap, collaborating with Product and Product Marketing under their guidance.

Benefits

• 100% employer-paid medical insurance.
• Generous paid time away, including paid vacation or flexible/unlimited vacation depending on role and country, paid sick time, inclusive parental leave, paid holidays, a year-end Global Week of Rest, and volunteer days off.
• RSU stock grants.
• Professional development and training opportunities.
• Company virtual happy hours, free food, and team-building activities.
• Monthly cell phone stipend.
• Access to a mental health support platform with therapy, coaching, and self-guided mindfulness resources for covered employees and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed