Customer Value Architect - USA (NYC)

Neara • New York, NY

3d • $130,000 - $190,000

About The Position

Neara is hiring a Customer Value Architect to work closely with its highest-value customers, driving adoption of the Neara platform and defining, validating, and demonstrating customer value. The role requires developing proficiency in Neara’s software and the industries it serves, then translating platform capabilities into measurable business outcomes and return on investment.

The Customer Value Architect partners with customers to embed the platform in their organizations, ensure scoped solutions deliver intended outcomes, and advise on how Neara can support their strategic goals. The role also works with Neara Sales and Deployment teams to improve customer satisfaction, adoption, and growth, and to identify additional customer needs and opportunities.

Requirements

• Significant experience as a Data & Analytics Consultant, Technology Consultant, or Management Consultant at a consulting firm or relevant software provider, managing enterprise-level client strategy and engagement.
• Strong technical aptitude and hands-on experience with programming, data integration, and tools such as macros and software languages to create tailored, data-driven client solutions.
• Proven track record of developing tangible customer value and ROI frameworks that connect complex technical solutions to client strategic and business priorities.
• Deep familiarity with enterprise software platforms, large-scale deployments, and change management.
• Exceptional communication and external stakeholder engagement skills, including explaining complex technical topics clearly and building trusted relationships with cross-functional client teams.
• Proactive, critical-thinking approach and interest in finding creative technical solutions to customer pain points and commercial growth opportunities.

Nice To Haves

• Experience with utilities, digital twin software, or grid modernization initiatives.
• Experience in broader infrastructure or the energy sector.

Responsibilities

• Develop a strong understanding of the Neara software platform and explain its functionality and value to customers.
• Work directly with customers, including spending meaningful time on-site, to drive platform adoption and enable proficient use throughout their organizations.
• Ensure customer solutions are delivered as contractually scoped and achieve identified business outcomes.
• Understand customers’ strategic imperatives and business goals, and advise where Neara solutions can help.
• Act as a trusted commercial and technical advisor, supporting the embedding of Neara solutions and associated workflow or change-management requirements beyond the core Neara scope.
• Collaborate with customers to develop business cases and ROI metrics, and establish regular reporting and value-delivery reviews.
• Identify opportunities to expand customers’ use of the platform by uncovering additional business drivers and pain points Neara can address.
• Engage a broad range of customer stakeholders and build trusted relationships through credibility, authenticity, and transparency.
• Collaborate with Neara Sales and Deployment teams to drive customer satisfaction, platform adoption, growth, and consistent measurement of adoption and value.
• Design and deliver training sessions and workshops aligned with customer goals and workflows.
• Identify emerging customer needs and strategic opportunities, and inform account strategies and growth opportunities with Neara Sales and Deployment teams.

Benefits

• Competitive salary
• ESOP
• Career development and growth opportunities
• Highly meritocratic, non-bureaucratic, low-ego work culture
• Opportunity to work on complex, meaningful products and real-world problems
• Opportunity to play a direct, critical role in the trajectory of a high-growth company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed