Customer Value Architect - Dallas

Neara • Dallas, TX

3d • $130,000 - $190,000

About The Position

Neara is hiring a Customer Value Architect to work directly with its highest-value customers, driving adoption of the Neara platform and defining and validating the value it delivers. The role requires developing proficiency in Neara’s software and the industries it serves, then translating platform functionality into measurable customer outcomes and return on investment.

The Customer Value Architect will engage closely with customers, including spending meaningful time onsite, to embed platform use across their organizations, ensure solutions deliver as contractually scoped, and guide customers on how Neara can support their strategic and business goals. Acting as a trusted commercial and technical advisor, the role will help customers integrate solutions into their business and workflows, develop business cases and ROI measures, and identify opportunities to expand platform adoption.

The role collaborates closely with Neara Sales and Deployment teams to support customer satisfaction, adoption, growth, and consistent value measurement. It also involves engaging stakeholders, delivering training and workshops, and surfacing emerging customer needs and opportunities to inform account strategies.

Requirements

• Significant experience in enterprise account engagement, strategy, and client management; experience in a large consulting organization is ideal.
• Familiarity with enterprise software platforms and deployments.
• Experience developing tangible customer-value and ROI frameworks aligned with client strategic and business priorities.
• Strong communication skills and ability to explain complex topics clearly.
• Strong critical-thinking skills and ability to translate customer outcomes into technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• Proactive problem-solving approach and ability to find creative solutions to customer pain points or commercial opportunities.
• Current and unrestricted working rights; Neara is unable to offer visa sponsorship.

Nice To Haves

• Experience in infrastructure, particularly the energy sector.
• An engineering degree.

Responsibilities

• Develop a strong understanding of the Neara software platform and explain its functionality and value to customers.
• Work directly with customers, including spending meaningful time onsite, to drive and embed platform use and enable proficient use throughout their organizations.
• Ensure customer solutions are delivered as contractually scoped and achieve identified business outcomes.
• Understand customers’ strategic imperatives and business goals and advise where Neara solutions can help.
• Serve as a trusted commercial and technical advisor, helping embed Neara solutions into customer businesses, workflows, and change-management requirements.
• Collaborate with customers to develop business cases and ROI metrics, and establish regular internal reporting and value-delivery reviews.
• Identify additional customer business drivers and pain points that could create opportunities to expand platform adoption and use.
• Engage a broad range of customer stakeholders and build trusted relationships based on credibility, authenticity, and transparency.
• Collaborate with Neara Sales and Deployment teams to support customer satisfaction, adoption, growth, and consistent measurement of value.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
• Identify emerging client needs and strategic opportunities, and work with Neara Sales and Deployment teams to inform account strategies and growth opportunities.

Benefits

• Competitive salary and ESOP.
• Significant career development and growth opportunities.
• Highly meritocratic, non-bureaucratic, low-ego work culture.
• Opportunity to work on complex, meaningful products and real-world problems.
• Opportunity to play a direct, critical role in the trajectory of a high-growth company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed