Customer Value Architect - USA (Denver)

Neara • Denver, CO

1d • $130,000 - $190,000

About The Position

Neara is hiring a Customer Value Architect to work directly with its highest-value customers and drive adoption, value definition and validation, and broader use of the Neara platform. The role requires developing proficiency in Neara’s software, the industries it serves, and the value its solutions create. It combines customer engagement and technical curiosity with the ability to translate platform solutions into quantifiable return on investment (ROI).

The Customer Value Architect will work closely with customers, including spending meaningful time on-site, to support platform adoption and use across their organisations. The role also advises customers on how Neara solutions can support their strategic and business goals, validates delivery against contractual scope and business outcomes, and helps embed solutions into customer workflows. Working in close partnership with Neara’s Sales and Deployment teams, the architect supports customer satisfaction, account growth, and consistent frameworks for demonstrating adoption and value.

Requirements

• Significant experience in enterprise account engagement, strategy, and client management; experience in a large consulting organisation is ideal.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical work.
• Experience developing tangible customer value and ROI frameworks aligned with client strategic and business priorities.
• Strong communication skills and ability to explain complex topics clearly.
• Strong critical-thinking skills and ability to translate customer outcomes into technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• Proactive problem-solving skills and an interest in finding creative ways to address customer pain points or enable commercial opportunities.
• Programming, data integration, and use of tools such as macros and various software languages to create tailored solutions.
• Current and unrestricted working rights; visa sponsorship is not available.

Nice To Haves

• Experience within infrastructure, particularly the energy sector.

Responsibilities

• Develop a strong understanding of the Neara software platform and explain its functionality and value to customers.
• Work directly with customers, including meaningful time on-site, to drive and embed platform use and enable proficient customer use across their organisations.
• Ensure adopted Neara solutions are delivered as contractually scoped and achieve identified business outcomes.
• Understand customer strategic imperatives and business goals, and advise on how Neara solutions can support or enhance them.
• Serve as a trusted commercial and technical advisor, helping embed Neara solutions into customer businesses, including related workflow or change-management needs outside the core Neara scope.
• Collaborate with customers to define and deliver business cases and ROI metrics, and establish regular internal reporting and value-delivery reviews.
• Identify additional customer business drivers or pain points that create opportunities to expand adoption of the Neara platform and its solutions.
• Engage a broad range of customer stakeholders and build relationships based on credibility, authenticity, and transparency.
• Collaborate with Neara Sales and Deployment teams to support customer satisfaction, platform adoption, growth, and measurable adoption and value-demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
• Identify emerging client needs and strategic opportunities, and work with Neara Sales and Deployment teams to inform account strategies and growth opportunities.

Benefits

• Competitive salary and ESOP.
• Significant career development and growth opportunities.
• Highly meritocratic, non-bureaucratic, low-ego work culture.
• Opportunity to work on complex, meaningful products and real-world problems.
• Opportunity to play a direct, critical role in the trajectory of a high-growth company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed