Customer Value Architect - USA (San Francisco)

Neara • San Francisco, CA

3d • $130,000 - $190,000 • Onsite

About The Position

Neara is seeking a Customer Value Architect to work closely with their highest-value customers to drive platform adoption, define and validate value, and expand usage. The role requires strong technical curiosity, enjoyment of customer engagement, and the ability to translate Neara's solutions into quantifiable ROI. The ideal candidate will become proficient in the industries Neara serves, its solutions, and the value they create for customers.

Requirements

• Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• Strong communication skills, ability to explain complex topics clearly.
• Strong critical thinking capabilities, ability to translate back from customer outcomes to technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
• Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions.
• Willing to travel monthly.
• Current and unrestricted working rights to be considered for the role.

Nice To Haves

• Experience within infrastructure, and specifically the energy sector.

Responsibilities

• Develop a strong understanding of and proficiency with the Neara software platform to translate its functionality and value to customers.
• Work directly and closely with customers, including on-site visits, to drive and embed the use of the Neara platform.
• Ensure Neara solutions are delivered as contractually scoped and are delivering identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals to provide guidance on where Neara solutions can enable or enhance.
• Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including workflow or change management requirements outside the core Neara scope.
• Collaborate with customers to define and deliver business cases and related ROI metrics, supporting the value delivered by Neara solutions.
• Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions by identifying additional business drivers or pain points.
• Identify and actively engage a broad stakeholder audience within customers to build trusted relationships.
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent value demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

Benefits

• Competitive salary + ESOP
• Significant career development and growth opportunities
• Highly meritocratic, non-bureaucratic, and low ego work culture
• The opportunity to work on complex, meaningful products and real-world problems
• The opportunity to play a direct, critical role in the trajectory of a high-growth company

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed