Customer Value Architect - USA (San Francisco)
About The Position
Neara is seeking a Customer Value Architect to work closely with their highest-value customers to drive platform adoption, define and validate value, and expand usage. The role requires strong technical curiosity, enjoyment of customer engagement, and the ability to translate Neara's solutions into quantifiable ROI. The ideal candidate will become proficient in the industries Neara serves, its solutions, and the value they create for customers. Neara uses advanced machine learning to create digital twins of electricity grids, helping asset owners understand challenges and implement solutions by simulating extreme weather and structural stress. This empowers utilities to pinpoint risks, optimize investments, and build a more resilient energy future. The team is composed of individuals passionate about making a real-world difference using AI and machine learning, fostering a culture of innovation where everyone owns the mission.
Requirements
- Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.
- Familiarity with enterprise software platforms and deployments.
- Experience in software engineering or other relevant technical experience.
- Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
- Strong communication skills, you can explain complex topics clearly.
- Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.
- Strong external stakeholder engagement skills, including the ability to build trusted relationships.
- A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
- Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions.
- Willing to travel monthly.
- Current and unrestricted working rights to be considered for the role.
Nice To Haves
- Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
Responsibilities
- Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
- Work directly and closely with customers, including meaningful time on-site with customers to drive and embed the use of the Neara platform, enabling customer proficiency and ensuring ease of adoption and use throughout their organization.
- Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
- Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
- Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
- Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
- Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
- Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
- Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
- Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
- Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.
Benefits
- Competitive salary + ESOP
- Significant career development and growth opportunities
- Highly meritocratic, non-bureaucratic, and low ego work culture
- The opportunity to work on complex, meaningful products and real-world problems
- The opportunity to play a direct, critical role in the trajectory of a high-growth company
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
