Sr. Customer Solutions Architect

Fivetran • Austin, TX

15h • $175,000 - $220,000 • Hybrid

About The Position

The Senior Customer Solutions Architect owns the post-sales technical relationship for Fivetran’s most complex and strategic enterprise customers, helping them realize value from the combined Fivetran and dbt platform. Working with Account Executives and Solutions Engineers, this technical account manager and strategic advisor guides customers through deployment, adoption, architecture evolution, scaling, and expansion.

The role is accountable for customer retention and growth, measured by incremental ARR, Net Revenue Retention, and Gross Revenue Retention. It is a senior individual-contributor position with no direct reports, and includes mentoring teammates, developing reusable playbooks, and improving how the CSA team works. Candidates must be based in Austin, Denver, or New York City and work in the office two days per week, Tuesday and Thursday. The position is full-time and may require travel to customers and events.

The Sr. CSA leads technical strategy and architecture, executive-level technical discussions, account planning, technical validation of new workloads, and coordination across internal teams and technology partners. The role also contributes to thought leadership through events and technical content.

Requirements

• At least 5 years of experience in a post-sales, customer-facing technical role such as Solution Architect, Technical Account Manager, or Customer Success Engineer, with a track record supporting large enterprise accounts.
• Demonstrated ownership of customer outcomes after the sale, including adoption, renewal, and expansion, with quantifiable results such as NRR, GRR, or incremental ARR.
• Deep technical background designing scalable data architectures and strong understanding of modern data warehousing and the analytics stack.
• Advanced SQL proficiency.
• Ability to translate business objectives into technical solutions and measurable outcomes for complex, multi-team organizations.
• Strong stakeholder-management skills across technical and non-technical audiences, including credibility presenting to senior executives.
• Experience mentoring or coaching peers and influencing teams and processes without formal authority.
• Proactive, self-sufficient, and highly organized approach to managing multiple strategic accounts.
• Ability to work strategically while also engaging in deep technical discussions.
• Ability to operate in an ambiguous, fast-paced environment, think on your feet in customer conversations, and bring structure to unclear situations.
• Collaborative approach within the CSA team and in day-to-day work with Account Executives and Solutions Engineers.
• Willingness to travel to customers and events as needed.
• Must be located in Austin, Denver, or New York City and able to work in the office two days per week, Tuesday and Thursday.

Nice To Haves

• Hands-on experience with dbt, including large-scale project design; dbt certification is a bonus.
• Python competency and advanced SQL knowledge.
• Experience with cloud data platforms such as Snowflake, Databricks, AWS, Azure, or GCP.
• Background in data integration, ETL/ELT, or replication technologies, plus experience with ancillary tools, APIs, and data infrastructure.
• Experience with workload-based or consumption-based sales models.
• Familiarity with enterprise architecture frameworks and design patterns.
• Experience working with system integrators or technology partners.
• Experience speaking at industry events or publishing technical content.

Responsibilities

• Own the post-sales technical relationship for a portfolio of complex, strategic enterprise accounts, including multi-business-unit and multi-region customers.
• Set account adoption strategies and drive platform optimization and sustained usage at scale.
• Introduce products and features to customer leaders and architects and align them with customer roadmaps.
• Design enablement programs and workshops for distributed customer teams and develop reusable programs for the CSA team.
• Anticipate churn or contraction risks and lead recovery plans, implementation reviews, and health checks for at-risk accounts.
• Co-lead multi-quarter expansion strategy with Account Executives across business units, regions, and use cases, including opportunities involving Fivetran and dbt.
• Shape account plans and own the technical side of expansion pipelines by translating executive initiatives into scalable data workloads and solutions.
• Lead technical validation of complex new workloads, including workshops and proofs of concept when needed.
• Turn successful use cases into repeatable expansion plays for other CSAs.
• Advise on customer lifecycle, renewals, and commercial structures for large accounts.
• Act as the chief technical stakeholder and escalation point for difficult technical questions after go-live.
• Set architecture direction and design cross-product Fivetran and dbt reference architectures.
• Advise senior customer architects and data leaders on pipelines, transformation, automation, governance, security, and platform adoption at scale.
• Maintain architecture documentation, design patterns, and knowledge bases, and improve shared team assets.
• Build relationships with technical, operational, and executive stakeholders and serve as the company’s technical voice with VP- and C-level leaders.
• Lead technical cadence calls, executive business reviews, and roadmap sessions.
• Own Mutual Success Plans and shape Mutual Account Plans with Account Executives, mapping opportunities across business units, subsidiaries, and use cases.
• Align customer technical strategy with business objectives and commercial plans, and represent the technical perspective in account strategy discussions.
• Coordinate across Sales, Professional Services, Product, and Engineering to resolve strategic-account issues with minimal direction.
• Advocate for customer needs and influence product priorities using customer evidence.
• Collaborate with technology partners and system integrators, including Snowflake, Databricks, AWS, and GCP, to drive joint value.
• Work with CSA leadership to improve team processes, assets, and knowledge sharing.
• Mentor and coach CSAs on technical depth, account strategy, and customer conversations.
• Lead ambiguous, high-stakes customer situations and provide structure others can follow.
• Support complex account work, architecture reviews, executive presentations, onboarding new CSAs, and candidate interviews.
• Create and share playbooks, reference architectures, and demo assets.
• Create external-facing educational content and represent the company as a technical speaker at customer, partner, and industry events.
• Work with Regional and Product Marketing on field and industry events and align field and industry requirements with the product roadmap.

Benefits

• 100% employer-paid medical insurance.
• Paid vacation or flexible/unlimited vacation depending on role and country, paid sick time, inclusive parental leave, paid holidays, a year-end Global Week of Rest, and volunteer days off.
• RSU stock grants.
• Professional development and training opportunities.
• Company virtual happy hours, free food, and team-building activities.
• Monthly cell phone stipend.
• Access to a mental health support platform offering therapy, coaching, and self-guided mindfulness resources for covered employees and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed