Sr. Customer Solutions Architect

Fivetran•Austin, CO

3d•Hybrid

About The Position

The Senior Customer Solutions Architect (Sr. CSA) owns the post-sales technical relationship for Fivetran’s most complex and strategic enterprise customers, helping them realize value from the combined Fivetran and dbt platform. Working with Account Executives and Solutions Engineers, the Sr. CSA guides successful deployments and continued adoption, scaling, and expansion. The role serves as a technical account manager and strategic advisor, owning the technical narrative after go-live through architecture strategy, executive-level technical discussions, identification of customer data challenges, and guidance on architecture evolution, adoption, and expansion. The Sr. CSA is accountable for retention and growth, measured by incremental ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR) across a portfolio of strategic accounts. This is a senior individual contributor role with no direct reports. The Sr. CSA also mentors colleagues, develops reusable playbooks and assets, and helps set standards and improve team processes. The position is hybrid and based in Austin, Denver, or New York City, with in-office work required two days per week (Tuesday and Thursday). Candidates must be located in one of those cities and be willing to travel to customers and events as needed.

Requirements

At least 5 years of experience in a post-sales, customer-facing technical role such as Solution Architect, Technical Account Manager, or Customer Success Engineer, with a track record on large enterprise accounts.
Proven record of owning customer outcomes after the sale, including adoption, renewal, and expansion, with quantifiable results such as NRR, GRR, or incremental ARR.
Deep technical background, including experience designing scalable data architectures and strong knowledge of modern data warehousing and the analytics stack.
Advanced SQL proficiency.
Ability to translate business objectives into technical solutions and measurable outcomes for complex, multi-team organizations.
Strong stakeholder management skills across technical and non-technical audiences, including credibility presenting to senior executives.
Experience mentoring or coaching peers and influencing teams and processes without formal authority.
Proactive, self-sufficient, and highly organized approach to managing multiple strategic accounts.
Comfort operating strategically while engaging in deep technical discussions.
Ability to work in an ambiguous, fast-paced environment, respond effectively in customer conversations, and structure unclear situations.
Collaborative approach within the CSA team and in day-to-day work with Account Executives and Solutions Engineers.
Willingness to travel to customers and events as needed.
Must be located in Austin, Denver, or New York City and able to work in the office Tuesday and Thursday.

Nice To Haves

Hands-on experience with dbt, including large-scale project design; dbt certification is a bonus.
Python competency and advanced SQL knowledge.
Experience with cloud data platforms such as Snowflake, Databricks, AWS, Azure, or GCP.
Background in data integration, ETL/ELT, or replication technologies, with experience using ancillary tools and APIs and managing data infrastructure.
Experience with workload-based or consumption-based sales models.
Familiarity with enterprise architecture frameworks and design patterns.
Experience working with system integrators or technology partners.
Experience speaking at industry events or publishing technical content.

Responsibilities

Own the post-sales technical relationship for a portfolio of complex, strategic enterprise accounts, including multi-business-unit and multi-region customers.
Set account adoption strategies and drive platform optimization and sustained usage at scale.
Introduce products and features to customer leaders and architects and advise on how they fit customer roadmaps.
Design enablement programs and workshops for distributed customer teams and turn effective programs into reusable CSA resources.
Anticipate churn or contraction risks and lead recovery plans, implementation reviews, and health checks for at-risk accounts.
Co-lead multi-quarter expansion strategy with Account Executives across business units, regions, and use cases, including opportunities involving Fivetran and dbt.
Shape account plans and own the technical side of expansion pipelines, translating executive initiatives into scalable data workloads and solutions.
Lead technical validation for complex workloads, including workshops and proofs of concept when needed.
Turn successful customer use cases into repeatable expansion plays for other CSAs.
Advise on customer lifecycle, renewals, and commercial structures for large accounts.
Serve as the chief technical stakeholder and escalation point for difficult technical questions after go-live.
Set account architecture direction and design cross-product Fivetran and dbt reference architectures for reuse by other CSAs.
Advise senior customer architects and data leaders on pipelines, transformation, automation, governance, security, and platform adoption at scale.
Maintain architecture documentation, design patterns, and knowledge bases, and improve the quality of shared team assets.
Build relationships with technical, operational, and executive stakeholders and represent the company’s technical perspective with VP- and C-level executives.
Run technical cadence calls, executive business reviews, and roadmap sessions.
Own Mutual Success Plans and shape Mutual Account Plans with Account Executives, mapping opportunities across business units, subsidiaries, and use cases.
Align customer technical strategy with business objectives and commercial plans and represent the technical perspective in account strategy discussions.
Coordinate Sales, Professional Services, Product, and Engineering to resolve strategic account issues with minimal direction.
Advocate for customer needs internally and influence product roadmap and priorities with supporting customer evidence.
Collaborate with technology partners and system integrators, including Snowflake, Databricks, AWS, and GCP, to drive joint value.
Partner with CSA leadership to improve team processes, refine assets, and strengthen knowledge sharing.
Mentor and coach CSAs on technical depth, account strategy, and customer conversations.
Lead ambiguous, high-stakes customer situations and provide structure others can follow.
Serve as an expert and sounding board for complex accounts, architecture reviews, and executive presentations.
Help onboard new CSAs and contribute to hiring by interviewing candidates.
Build and share playbooks, reference architectures, and demo assets to improve team performance.
Create and deliver external-facing educational content through events, speaking engagements, blog posts, recorded tutorials, or other resources.
Represent the company as a technical speaker at customer, partner, and industry events.
Work with Regional and Product Marketing on field and industry events and align field and industry requirements with the product roadmap.