Customer Solutions Architect (Denver)

Fivetran • Denver, CO

8d • Hybrid

About The Position

The Customer Solutions Architect (CSA) is the primary post-sales technical owner for existing customers, helping them realize value from the combined Fivetran and dbt platform. Working with Account Executives and Solutions Engineers, the CSA supports successful deployment, sustained adoption, and expansion over time. The role combines technical account management and strategic advising, owning the post-go-live technical relationship across an assigned portfolio of Commercial and Enterprise accounts.

The CSA monitors account health, leads technical discussions, identifies customer data challenges, and guides architecture evolution, adoption, and expansion through demos and workshops. The role is accountable for retention and growth, with performance measured on incremental ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR). The CSA aligns customers’ technical roadmaps with platform capabilities and helps them derive value from their data investments.

This is a full-time, hybrid position based in Denver, Colorado. Candidates must be located in Denver and able to work in the office two days per week, Tuesday and Thursday. Travel to events is expected as needed.

Requirements

• At least 2 years of experience in a post-sales, customer-facing technical role, such as Solution Architect, Technical Account Manager, or Customer Success Engineer.
• Ability to own and drive post-sale customer outcomes, including adoption, renewal, and expansion.
• Technical background designing scalable data architectures, understanding modern data warehousing and the analytics stack, and proficiency in SQL.
• Ability to translate business objectives into technical solutions and measurable outcomes.
• Strong stakeholder management skills with technical and non-technical audiences, and comfort presenting to diverse audiences.
• Proactive, self-sufficient, and highly organized approach to managing multiple accounts.
• Ability to operate strategically while engaging in detailed technical discussions.
• Ability to work in an ambiguous, fast-paced environment and think on one's feet in customer conversations.
• Collaborative mindset within the CSA team and in daily work with Account Executives and Solutions Engineers.
• Willingness to travel to events as needed.
• Must be located in Denver and able to work in the office two days a week, Tuesday and Thursday.

Nice To Haves

• Hands-on experience with dbt; dbt certification is a bonus.
• SQL knowledge and a working understanding of AI architecture, including LLMs, Knowledge Graphs, and RAG.
• Experience with cloud data platforms such as Snowflake, Databricks, AWS, Azure, or GCP.
• Background in data integration, ETL/ELT, or replication technologies, and experience with ancillary tools, APIs, and data infrastructure management.
• Experience with workload-based or consumption-based sales models.
• Familiarity with enterprise architecture frameworks and design patterns.
• Experience working with system integrators or technology partners.

Responsibilities

• Own post-sales technical engagement across a portfolio of assigned Commercial and Enterprise accounts.
• Drive platform adoption, optimization, and ongoing usage from initial deployment to sustained, scalable success.
• Educate customers on new products, features, and existing capabilities; deliver enablement sessions, workshops, and best-practice guidance.
• Monitor account health signals, proactively address churn or contraction risks, and run implementation reviews and health-check sessions.
• Identify, validate, and execute expansion opportunities across business units, regions, and use cases, including opportunities involving Fivetran and dbt.
• Translate customer initiatives into scalable data workloads and technical solutions.
• Partner with Account Executives to drive incremental ARR through expansion plays and a managed expansion pipeline.
• Lead technical validation of new workloads through workshops and, when needed, proofs of concept.
• Replicate successful use cases across customer organizations and provide strategic input on the customer lifecycle and renewals process.
• Define and maintain Enterprise Reference Architectures aligned with customer environments, supporting consistency and scalability.
• Guide customers on data pipeline, transformation, automation, and platform adoption best practices.
• Maintain technical artifacts, including architecture documentation, design patterns, and knowledge bases.
• Build relationships with technical, operational, and executive stakeholders using stakeholder maps and multi-threaded engagement strategies.
• Lead regular technical cadence calls, business reviews, and roadmap sessions.
• Contribute to Mutual Account Plans and own Mutual Success Plans, identifying whitespace across business units, subsidiaries, and use cases.
• Align customer technical strategy with business objectives and commercial plans.
• Coordinate across Sales, Professional Services, Product, and Engineering to align delivery teams with long-term expansion strategy.
• Advocate for customer needs internally and influence product roadmap priorities.
• Collaborate with technology partners such as Snowflake, Databricks, AWS, and GCP to deliver joint value.
• Improve team processes and assets, and enable teammates through knowledge sharing.
• Contribute to and deliver external-facing educational content through live events, speaking engagements, blog posts, recorded tutorials, or other resources.
• Work with Regional and Product Marketing teams to support field and industry events.
• Support senior leadership in aligning field and industry requirements with the product roadmap, collaborating with Product and Product Marketing under their guidance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed