Customer Service - Temporary

Five Star Solutions•Des Moines, IA

2d•Remote

About The Position

Five Star Solutions is hiring temporary customer service representatives to answer inbound telephone calls from customers seeking information about clients’ goods and services. This project supports inquiries about debit card incentives, orders, and balances. The role is work-at-home and uses a Bring Your Own Device (BYOD) setup. Applicants must live in one of the listed states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming. The position is temporary and may be full-time or part-time, with 20–40 hours per week. Shifts fall between 7:00 a.m. and 9:00 p.m. Central Time, Monday through Friday and every other weekend. Employees must also be available on the first and last business day of each month. Paid training typically lasts 2–5 days, from 8:00 a.m. to 5:00 p.m. Central Time. Pay is $15 per hour, with an additional $1 per hour for night and weekend shifts. Employees must provide their own computer equipment and dedicated workspace, along with secure, reliable, dedicated high-speed internet and a direct wired connection. Required equipment includes a laptop or desktop meeting the specified processor, memory, and display requirements, two monitors, and a USB DSP headset. Chromebooks, netbooks, and tablets are not permitted. Up-to-date antivirus software and an enabled firewall are required and will be checked before system access.

Requirements

Must be at least 18 years old.
Basic computer skills.
Ability to learn quickly and work independently.
Strong phone and verbal communication skills, including active listening.
A background check will be required in accordance with applicable state and federal laws.
Must provide own work equipment and workspace, including a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
Must have secure, reliable, dedicated high-speed internet and be hardwired to the modem or router; Wi-Fi and extenders are not permitted.
Computer must have an Intel Core i5-8250U series processor or greater, at least 8 GB of memory, Windows 10 or 11 64-bit, and a screen resolution of 1280x768 or higher.
Two monitors and a USB DSP headset are required; the computer must be a laptop or desktop, not a Chromebook, netbook, or tablet.
Must have up-to-date antivirus software with a recent scan and an enabled firewall; these will be checked before system login.
Must be available to work shifts between 7:00 a.m. and 9:00 p.m. Central Time, Monday through Friday and every other weekend, and on the first and last business day of each month.

Nice To Haves

Previous 3–6 months of customer service or customer support experience preferred.
Previous 3–6 months of call center or office experience is a plus.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customers’ needs, clarify information, research inquiries, and provide solutions or alternatives.
Access company and client resources to handle calls accurately.
Take opportunities to upsell products when appropriate.
Switch between tasks efficiently and maintain composure.
Be at the desk and maintain punctuality and attendance for all scheduled times.
Remain positive and professional in customer interactions.
Be flexible and cross-train as requested.