Customer Service - Temporary

Five Star Solutions • Woodbridge, VA

1d • Remote

About The Position

Five Star Solutions is hiring temporary customer service representatives to answer telephone calls from customers inquiring about goods and services offered by its clients. This project involves assisting customers with questions about debit card incentives, orders, and balances. Representatives work from home in eligible states and must provide their own equipment and dedicated workspace. The role may be full-time or part-time, with 20–40 hours per week, and includes paid training that typically lasts 2–5 days.

Requirements

• Previous 3–6 months of customer service or customer support experience preferred.
• Basic computer skills.
• Ability to learn quickly and work independently.
• Strong phone and verbal communication skills, with active listening.
• Must be at least 18 years old.
• Must pass a background check applicable under state and federal laws.
• Must provide a computer and workspace that meet the stated requirements: Intel Core i5-8250U series processor or greater; 8 GB memory; Windows 10 or 11 64-bit; screen resolution of 1280x768 or higher; two monitors; USB DSP headset; and laptop or desktop (not a Chromebook, netbook, or tablet).
• Must have up-to-date antivirus software with a recent scan and an enabled firewall.
• Must have secure, reliable, dedicated high-speed internet and connect directly to the modem or router by LAN cable; Wi-Fi and extenders are not allowed.
• Must have a dedicated work area with a desk, chair, and electrical outlet.
• Must be available to work on the first and last business day of each month.
• Must be available for shifts scheduled between 8:00 a.m. and 10:00 p.m. Eastern Time, Monday through Friday and every other weekend.

Nice To Haves

• Previous 3–6 months of call center or office experience.

Responsibilities

• Manage large volumes of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives.
• Access company and client resources to handle calls accurately.
• Upsell products when opportunities arise.
• Switch between tasks without losing efficiency or composure.
• Be available at the desk and maintain punctuality and attendance for scheduled work.
• Remain positive and professional in customer interactions.
• Cross-train as requested.

Benefits

• Paid training, typically 2–5 days in length.
• Shift differential of an additional $1 per hour for nights and weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed