Customer Service - Temporary
About The Position
Five Star Solutions is hiring temporary customer service representatives to answer inbound telephone calls from customers seeking information about clients’ goods and services. This project involves helping customers with questions about debit card incentives, orders, and balances while providing helpful, professional, high-quality service. The position is work-at-home and requires applicants to live in one of the states listed in the posting. It is a bring-your-own-device role: employees must supply the required computer equipment, internet service, and a dedicated workspace. The position is temporary and offers full-time or part-time schedules of 20–40 hours per week. Shifts fall between 8:00 a.m. and 10:00 p.m. Eastern Time, Monday through Friday and every other weekend. Employees must be available on the first and last business day of each month. Paid training typically lasts 2–5 days, from 9:00 a.m. to 6:00 p.m. Eastern Time.
Requirements
- Basic computer skills.
- Ability to learn quickly and work independently.
- Strong phone and verbal communication skills, along with active listening.
- Must be at least 18 years old.
- A background check, consistent with applicable state and federal laws, is required.
- Must provide a laptop or desktop meeting the specified hardware and software requirements; Chromebooks, netbooks, and tablets are not permitted.
- Must provide secure, reliable, dedicated high-speed internet and connect directly to the modem or router by LAN cable; Wi-Fi and extenders are not permitted.
- Must have a dedicated work area with a desk, chair, and electrical outlet.
- Must have a USB DSP headset, up-to-date antivirus software with a recent scan, and an enabled firewall.
- Must be available to work on the first and last business day of each month.
Nice To Haves
- Previous 3–6 months of customer service or customer support experience preferred.
- Previous 3–6 months of call center or office background experience is a plus.
Responsibilities
- Manage large amounts of inbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers’ needs, clarify information, research, and provide solutions or alternatives.
- Access company and client resources to handle calls accurately.
- Seize opportunities to upsell products when they arise.
- Move between tasks efficiently and calmly.
- Be available at the desk and maintain punctuality and attendance at all scheduled times.
- Remain positive and professional in all customer interactions.
- Cross-train as requested.
Benefits
- Paid training, typically 2–5 days in length.
- Shift differential of an additional $1 per hour for nights and weekends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
