Customer Service - Temporary

Five Star Solutions•Laramie, WY

1d•Remote

About The Position

Five Star Solutions is hiring temporary customer service representatives to answer telephone calls from customers inquiring about goods and services offered by its clients. This project supports inquiries about debit card incentives, orders, and balances. The role is work-at-home and requires candidates to live in one of the listed eligible states. It is a Bring Your Own Device (BYOD) position: employees must supply their own computer, equipment, internet service, and dedicated workspace. The position is available full-time or part-time for 20–40 hours per week. Shifts fall between 6:00 a.m. and 8:00 p.m. MST, Monday through Friday and every other weekend. Employees must be available on the first and last business day of each month. Paid training typically lasts 2–5 days, from 7:00 a.m. to 4:00 p.m. MST. Pay is $15 per hour, with an additional $1 per hour for night and weekend shifts.

Requirements

Must be at least 18 years old.
Basic computer skills.
Ability to learn quickly and work independently.
Strong telephone and verbal communication skills, including active listening.
Must provide a laptop or desktop; Chromebooks, netbooks, and tablets are not accepted.
Computer must have an Intel Core i5-8250U-series processor or greater, 8 GB memory, Windows 10 or 11 64-bit, screen resolution of 1280x768 or higher, and dual monitors.
Must provide a USB DSP headset.
Must have up-to-date antivirus software and a recent completed scan; firewall must be enabled.
Must use a hardwired connection to the modem or router; Wi-Fi and extenders are not allowed.
Must have verified, secure, reliable, dedicated high-speed internet service and a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
Must be available to work on the first and last business day of each month.
A background check compliant with state and federal laws is required.

Nice To Haves

Previous 3–6 months of customer service or customer support experience preferred.
Previous 3–6 months of call center or office background experience is a plus.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives.
Use company and client resources to handle calls accurately.
Take opportunities to upsell products when they arise.
Switch between tasks efficiently and calmly.
Be at the desk and maintain punctuality and attendance for all scheduled times.
Remain positive and professional in customer interactions.
Be flexible and cross-train as requested.