Customer Service - Temporary

Five Star Solutions•Columbia, SC

1d•Remote

About The Position

Five Star Solutions is seeking customer service representatives to answer telephone calls from customers inquiring about its clients’ goods and services. This project involves assisting customers with questions about debit card incentives, orders, and balances. Representatives provide high-quality service with a helpful, professional attitude and work from home using their own device and workspace. The role is temporary and may be full-time or part-time, with 20–40 hours per week. Shifts fall between 8:00 a.m. and 10:00 p.m. Eastern Time, Monday through Friday and every other weekend. Employees must be available to work on the first and last business day of each month. Paid training is typically 2–5 days, from 9:00 a.m. to 6:00 p.m. Eastern Time. The position is available to people residing in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Compensation is $15 per hour, with an additional $1 per hour shift differential for nights and weekends.

Requirements

Previous 3–6 months of customer service or customer support experience is preferred.
Basic computer skills.
Ability to learn quickly and work independently.
Strong telephone and verbal communication skills, including active listening.
Must be at least 18 years old.
Must pass a background check applicable under state and federal laws.
Must provide personal equipment and workspace, including secure, reliable, dedicated high-speed internet and a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
Computer must have an Intel Core i5-8250U series processor or greater, 8 GB memory, Windows 10 or 11 64-bit, and screen resolution of 1280x768 or higher; dual monitors are required.
Must provide a USB DSP headset.
Must use a laptop or desktop; Chromebooks, netbooks, and tablets are not permitted.
Up-to-date antivirus software must be installed and a recent scan completed; firewall must be enabled.
Must connect directly to the modem or router by hardwire; Wi-Fi and extenders are not permitted.
Must be available to work on the first and last business day of each month.

Nice To Haves

Previous 3–6 months of customer service or customer support experience.
Previous 3–6 months of call center or office background experience.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customer needs, clarify information, research questions, and provide solutions or alternatives.
Use company and client resources to handle calls accurately.
Take opportunities to upsell products when they arise.
Switch between tasks efficiently and maintain composure.
Be available at the desk and maintain punctuality and attendance at scheduled times.
Remain positive and professional in all customer interactions.
Cross-train as requested.