Customer Service - Temporary

Five Star Solutions•Miami, FL

1d•Remote

About The Position

Five Star Solutions is hiring customer service representatives to answer telephone calls from customers inquiring about goods and services offered by its clients. This project involves assisting customers with questions about debit card incentives, orders, and balances while providing helpful, professional, high-quality service. The position is work-at-home and requires employees to provide their own equipment and a dedicated workspace. Applicants must live in one of the listed states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming. The role is temporary and offers full-time or part-time schedules of 20–40 hours per week. Shifts are scheduled between 8:00 a.m. and 10:00 p.m. Eastern Time, Monday through Friday and every other weekend. Employees must be available to work on the first and last business day of each month. Paid training typically lasts 2–5 days, from 9:00 a.m. to 6:00 p.m. Eastern Time. Pay is $15 per hour, with an additional $1 per hour shift differential for nights and weekends. This is a bring-your-own-device position. Workers must provide secure, reliable, dedicated high-speed internet and an established work area with a desk, chair, electrical outlet, and direct LAN connection. A laptop or desktop meeting the listed hardware and software requirements is necessary; Chromebooks, netbooks, and tablets are not accepted. Antivirus software must be up to date and the firewall enabled. The connection must be hardwired to the modem or router; Wi-Fi and extenders are not permitted. Five Star Solutions states that it values diversity and is committed to building a professional, diverse workforce. It is an equal opportunity employer for veterans, people with disabilities, and LGBT people, and participates in the E-Verify program. The company may use AI tools to assist with parts of hiring, but final hiring decisions are made by humans.

Requirements

Must be at least 18 years old.
Basic computer skills.
Ability to learn quickly and work independently.
Strong phone and verbal communication skills, together with active listening.
A background check, as applicable under state and federal laws, is required.
Must provide a laptop or desktop; Chromebooks, netbooks, and tablets are not accepted.
Computer must have an Intel Core i5-8250U processor or greater, 8 GB memory on Windows 10 or 11 64-bit, and screen resolution of 1280x768 or higher; dual monitors are required.
Must provide a USB DSP headset.
Must have up-to-date antivirus software with a recent scan completed, and an enabled firewall.
Must use a hardwired connection to the modem or router; Wi-Fi and extenders are not allowed.
Must have secure, reliable, dedicated high-speed internet and a dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection.
Must reside in one of the listed eligible states.
Must be available to work the first and last business day of each month.

Nice To Haves

3–6 months of customer service or customer support experience preferred.
3–6 months of call center or office background experience is a plus.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives.
Use company and client resources to handle calls accurately.
Take opportunities to upsell products when they arise.
Switch between tasks efficiently and calmly.
Be available at the desk and maintain punctuality and attendance for all scheduled times.
Remain positive and professional in customer interactions.
Cross-train as requested.