Customer Service - Temporary

Five Star Solutions•Meridian, ID

1d•Remote

About The Position

Five Star Solutions is hiring temporary customer service representatives to answer telephone calls from customers inquiring about clients’ goods and services. This project focuses on debit card incentives, orders, and balances. Representatives provide helpful, professional service while identifying customer needs, researching questions, and offering solutions or alternatives. This is a work-at-home, Bring Your Own Device (BYOD) position for applicants living in one of the listed states. Employees must provide their own computer, internet service, headset, and dedicated workspace, and meet the specified technical and security requirements. The role offers full-time or part-time schedules of 20–40 hours per week, with shifts scheduled between 6:00 a.m. and 8:00 p.m. Mountain Time, Monday through Friday and every other weekend. Employees must also be available on the first and last business day of each month. Paid training is typically 2–5 days, from 7:00 a.m. to 4:00 p.m. Mountain Time. Pay is $15 per hour, with an additional $1 per hour for night and weekend shifts. Five Star Solutions is an equal opportunity employer and participates in E-Verify. The company may use AI tools to support parts of hiring, but final hiring decisions are made by people.

Requirements

Must be at least 18 years of age.
Basic computer skills.
Ability to learn quickly and work independently.
Strong phone and verbal communication skills and active listening.
A background check, as applicable under state and federal laws, is required.
Must live in one of the following states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
Must provide own equipment and workspace, including secure, reliable, dedicated high-speed internet and a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
Computer must have an Intel Core i5-8250U processor or greater, 8 GB memory, Windows 10 or 11 64-bit, and screen resolution of at least 1280x768; dual monitors are required.
Must provide a USB DSP headset.
Must use a laptop or desktop; Chromebooks, netbooks, and tablets are not accepted.
Up-to-date antivirus software must be installed and a recent scan completed; antivirus will be checked before system login. Windows Defender is acceptable.
Firewall must be enabled and will be checked before system login.
Must connect directly to the modem or router using a hardwired connection; Wi-Fi and extenders are not allowed.
Must be available to work on the first and last business day of each month.

Nice To Haves

3–6 months of customer service or customer support experience preferred.
3–6 months of call center or office background experience is a plus.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customers’ needs, clarify information, research questions, and provide solutions or alternatives.
Use company and client resources to handle calls accurately.
Take opportunities to upsell products when appropriate.
Switch between tasks without losing efficiency or composure.
Be at the desk and maintain punctuality and attendance for all scheduled times.
Remain positive and professional in customer interactions.
Cross-train as requested.