Customer Service - Temporary

Five Star Solutions•Fargo, ND

1d•Remote

About The Position

Five Star Solutions is hiring temporary customer service representatives to answer inbound telephone calls from customers seeking information about clients’ goods and services. This project involves inquiries about debit card incentives, orders, and balances. Representatives are expected to provide high-quality service with a helpful, professional attitude. This is a work-at-home, Bring Your Own Device (BYOD) position for people living in the listed eligible states. The role may be full-time or part-time, with 20–40 hours per week. Shifts fall between 7:00 a.m. and 9:00 p.m. Central Time, Monday through Friday and every other weekend. Employees must be available on the first and last business day of each month. Paid training typically lasts 2–5 days, from 8:00 a.m. to 5:00 p.m. Central Time. Pay is $15 per hour, with an additional $1 per hour shift differential for nights and weekends. Employees must provide their own computer and workspace, meet the stated hardware and software requirements, and use a secure, reliable, dedicated high-speed internet connection through a direct wired connection. A background check compliant with state and federal laws is required. Five Star Solutions is an equal opportunity employer and participates in E-Verify. The company may use AI tools to assist with parts of the hiring process, but final hiring decisions are made by humans.

Requirements

Must be at least 18 years of age.
Basic computer skills.
Ability to learn quickly and work independently.
Strong telephone and verbal communication skills, including active listening.
A background check compliant with state and federal laws is required.
Must live in one of the listed eligible states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
Must provide a laptop or desktop computer; Chromebooks, netbooks, and tablets are not accepted.
Must meet the stated computer requirements: Intel Core i5-8250U series processor or greater; 8 GB memory; Windows 10 or 11 64-bit; screen resolution of 1280x768 or higher; and two monitors.
Must provide a USB DSP headset.
Must have up-to-date antivirus software installed and a recent scan completed; the antivirus setup will be checked before system login is allowed.
Firewall must be enabled and will be checked before system login is allowed.
Must have secure, reliable, dedicated high-speed internet and connect directly to a modem or router by LAN cable; Wi-Fi and extenders are not permitted.
Must provide a dedicated work area with a desk, chair, and electrical outlet.
Must be available to work the first and last business day of each month.
Must work scheduled shifts between 7:00 a.m. and 9:00 p.m. Central Time, Monday through Friday and every other weekend.

Nice To Haves

Previous 3–6 months of customer service or customer support experience preferred.
Previous 3–6 months of call center or office background experience is a plus.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
Use company and client resources to handle calls accurately.
Look for opportunities to upsell products when appropriate.
Switch between tasks efficiently and maintain composure.
Be at the desk and maintain punctuality and attendance at all scheduled times.
Remain positive and professional in customer interactions.
Be flexible to cross-train as requested.